2011 Hyundai Veracruz electrical system problems

“This is related to a repeat failure of recalls 121/197 of the 2011 Hyundai Veracruz. Oil leaks down from the top valve gasket onto the alternator causing a random and erratic electrical disturbance and failure that can happen at any time causing serious risk of safety. With the alternator being damaged in this form also put other potential electrical systems at risk of damage. This is either the 3rd or 4th time of repeat failure. Previous time has damaged the battery. Luckily this time it went out in a parking lot just before was going to drive and had complete loss of power. Vehicle had to be towed into dealer service center. Upon inspection the alternator and valve cover gasket had to be replaced out of pocket as service center claims these are not covered. Tried to escalate the issue to Hyundai Motor Corporation to be reimbursed and was given a case manager. After a couple days I was told the original 121 recall is to old and not covered under warranty anymore and repairs were already made. I explained that recall 197 is a continuation of the previous 121 and she had to check back with the service center. A couple days later she reports back that they still…”

“I was driving on the freeway all of a sudden my car shuts down on me I had the to replace the Starter, fuel pump, alternator, and spark plugs to the vehicle after replacing all that the car starts but it will eventually shut down on me so during the times I was trying to fix my car I received a recall letter in the mail took it Dealer Buerkle Hyundai on August 1, 2024 at the location 3350 Hwy 61 North saint Paul MN 55110. They refuse to fix the recall they claim there is a knock on the engine and I would need to replace the engine that is gonna cost me 8,000 for a use motor only for them to proceed with the recall on the vehicle at this moment I was asked to return the rental and tow my car outta there they won't fix it please help me resolve this issue since I bought this vehicle its been nothing but trouble and stress.”

“Tired of engine and electrical failures. As recently as 7/11/2023, I brought my vehicle, 2011 Veracruz Limited FWD suv, to the Brandon (FL) Hyundai delaer for a supposed recall repair. I brought in the car, and picked it up the following day, and was assured that the recall (due to "leaky head gaskets") was taken care as well as the CHECK ENGINE (CE) light - the alternator was NOT replaced (as I had replaced it on 6/28/23 [$241.86 + tax]) with the excuse "it had passed all tests". A couple of days later, the CE light came back. I brought in the car again 7/24/23 and was told upon pick up THAT SAME DAY, that the engine "had a connector loose". Back on the road again, on 7/27/23 the CE light came up again. I decided to check the car myself and noticed: #1. NO (recall related) WORK had been done!!; #2. I decided to see what the CE light meant (P0420) so I removed the Bank 1 Catalytic converter and was astounded at the enormous amount to oil leaking and covering every nook and crany of the front engine - pictures included!! I purchased a new exhaust manifold gasket ($23.30 + tax) and throttle body spray cleaner ($38.43 + tax) to repair and take it back to the…”

“The car would not start so we had it towed to a local repair shop. (The closest Hyundai dealer is located 91 miles (182 round trip). The local shop diagnostics indicated an oil leak in the valve cover gasket which dripped onto the alternator and the drive belt. The obvious way to fix the problem was to replace the valve cover gasket, the alternator and the drive belt. The parts were obtained from an online parts distributor. The diagnostic work was done by the shop and the labor was performed by a well known Master Mechanic with over 25 years of experience and is recognized by the ASE. I filed several claims with Hyundai who keep coming up with reasons why they can't pay the claim for a total $600.00 out of pocket cost. The car was fixed 7/9/2021 and has run great since then with no leakage! I have filed claims several times and each time they request more documentation be furnished. The latest rejection is dated 5/16/2023 and Hyundai has assigned a Consumer Case #21314437.”

“Recall 197. Oil leak from valve cover gasket. Hyundai has refused to repair this. I've broken down 2 times in the last year. I've spent over $2000 on repairs. Hyundai refuses to reimburse me or repair the vehicle. What can you do to help.”

“This complaint is for NHTSA Recall Number 20V-705/Hyundai Recall Number 197. This recall notice has been out for almost 6 months now and there is still no remedy or any help from Hyundai corporate or local dealerships. My car has been sitting un-useable for the past month because of this recall and no dealership will take my car. I have called Hyundai USA and there is nothing they can do for me. This recall has gone for far too long.”