2011 Hyundai Veracruz engine and engine cooling problems

“The contact owns a 2011 Hyundai Veracruz. The contact received notifications of NHTSA Campaign Numbers: 20V705000 (Engine and Engine Cooling) and 23V651000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The contact stated that there was an abnormal burning oil odor while idling and while driving the vehicle. The contact stated that as a former independent mechanic, he had inspected the vehicle and noticed that there was oil leaking near the valve cover gasket and onto the alternator. The manufacturer was contacted and scheduled an appointment with the dealer on the contact's behalf. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that the recall parts needed to be ordered. The contact stated that the dealer had inspected the vehicle 11 months ago; however, upon following up with the dealer several times, the dealer advised the contact that the parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure…”

“The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”

“The contact owns a 2011 Hyundai Veracruz. The contact stated while driving approximately 10 MPH and parking, the engine stalled. The contact stated the battery and ignition key warning lights were illuminated. The contact stated that the stalling had occurred previously. The contact had taken the vehicle to a local dealer who diagnosed that there was an oil leak on the alternator and starter and both needed to be replaced. The contact stated that he had NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) completed and he related the failure to the previous NHTSA Campaign. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.”

“The contact owns a 2011 Hyundai Veracruz. The contact initially received notification of NHTSA Campaign Number: 14V415000 (Engine and Engine Cooling). The contact called the dealer and was informed that the parts for the repair were not available. The contact then stated that an abnormal knocking noise started coming from the vehicle while driving. The dealer was called back and an appointment was made for the service. The day prior the appointment, while driving 60 MPH, the vehicle stalled without warning. Due to the failure, the contact had the vehicle towed to Bob Johnson Toyota (3399 W Henrietta Rd, Rochester, NY 14623) where she was informed that the engine had failed and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 98,000.”

“The contact owns a 2011 Hyundai Veracruz. The contact stated the battery light was previously flashing. The contact stated that the vehicle failed to start. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. Parts distribution disconnect. The approximate failure mileage was 125,000. Repair was finally made four months after taking the vehicle to the dealership. Vehicle is running now; however, manufacturer refuses to reimburse expenses related to replacing the vehicle battery, which was damaged by the original recalled defect. Contact submitted a claim to manufacturer for reimbursement, but was denied with no reason given. Documentation of this damage and its cause was created by the dealership and was provided to manufacturer.”

“The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”