2018 Infiniti Q60 problems

“Component/System: Supplemental Restraint System (SRS) / Airbag Occupancy Classification System — Passenger Side What Happened: The airbag/SRS warning light illuminated on my 2018 Infiniti Q60 (VIN [XXX], 102,388 miles). The vehicle was taken to Sewell Infiniti of Dallas ([XXX]) for diagnosis. The technician performed a diagnostic scan and found fault code B00A0-00 related to the passenger seat occupancy classification system. The technician performed a relearn and reset procedure on the occupancy sensor (Step 1 of the progressive repair protocol, at a cost of $143.99). The relearn procedure failed. The technician confirmed the control units are functioning correctly but that the seat sensors have failed and only come with the new passenger front seat frame assembly. The technician also identified a fault code for the right front seat belt buckle switch located inside the passenger front seat belt buckle, which was found during the relearn attempt. The buckle is currently functional but the fault code is present. Sewell Infiniti confirmed the final repair required is replacement of the passenger front seat frame assembly at a quoted cost of $7,948.69, which…”

“Something is malfunctioning in the steering of this car...About a month ago I was driving my car and noticed it would not accelerate, it kept stalling but not shutting off, as well as it was swerving on it's own with the slightest bumps in the road, and I am not able to control the steerring. I called the service dept. at Colter Infiniti in Mesa Az where I purchased it and they towed it to their service center. They said that the battery was dead which caused the CAMS malfunction, they replaced the battery(infiniti battery) fixed the CAMS and I picked up my car. At first it seemed to function normally, the next day I drove to work and noticed it still swerving whenever I would drive on any uneven pavement or try to switch lanes and have to cross over any bumps, the car will oversteer. This happens at speeds higher than 35-40 mph however, It happens under 35-40, but is controllable... I also took it to another Infiniti dealer Infiniti on Camelback, and they checked everything and said I should lower the tire pressure, I lowered them to 31(35 is recommended) and it still continues. I have checked car forums and they are saying it could be the Direct Adaptive…”

“While driving home, I experienced an extreme amount of white smoke coming from my exhaust. The smoke was so severe that I could barely see vehicles behind me. Because I was on the freeway and concerned about my safety and the safety of others, I pulled over when safe and had the vehicle towed home and then to an Infiniti dealership for diagnostics. I had previously researched Infiniti’s extended powertrain warranty for turbochargers applicable to my specific year/model and learned of premature turbocharger failures and the potential for resulting engine damage. The dealership confirmed that my turbocharger had failed, but also stated that my engine was failing and that the engine damage would not be covered under warranty. The service technician initially attributed the engine failure to inadequate oil changes. When I explained that I had recently had the oil changed and had consistently maintained the vehicle, he stated that because my oil changes were performed outside of the dealership, they may not have been done properly and the vehicle may not have been adequately inspected. He also referenced the hiring practices of other companies as a possible cause. I…”

“The vehicle was subject to an active manufacturer safety recall involving the oil pressure control system and diagnostic trouble code P06DA, which requires inspection and replacement of the Engine Room Sub-Harness if the condition is present. The defect was confirmed by an authorized dealer, DTC P06DA was verified, and the Engine Room Sub-Harness was replaced in accordance with the recall remedy instructions. However, the manufacturer failed to fully remedy the recall, as the consumer was required to pay a significant portion of the repair cost out-of-pocket. While the manufacturer provided partial reimbursement, the remaining balance was charged to the vehicle owner despite the repair being performed solely to address a safety recall condition. Requiring consumer payment to obtain a mandated safety recall repair does not constitute a complete or timely remedy under recall obligations. This complaint is submitted to document the manufacturer’s failure to fully comply with safety recall requirements and to seek appropriate oversight and corrective action.”

“I WAS DRIVING ON THE FREEWAY SAW SOMETHING ON MY LANE SO I TRY TO AVOID IT BY CHANGING LANE BUT MY WHEELS LOCKED AND POWER STEERING SIGN CAME ON SO I ENDED UP DRIVING OVER AN OBJECT. I FORCED MY WHEEL TO THE EMERGENCY LANE SAFELY AFTER VEHICLES ZOOMING BY ME ON BOTH LANES AND TO A COMPLETE STOP. SHUT THE VEHICLE OFF, EXITED THE VEHICLE TO SEE SCRATCHES ON MY BUMPER. IT WAS RATHER HARD FOR ME TO FORCE THE WHEEL DUE TO MY MEDICAL DISABILITY FROM THE MILITARY. I DIDN'T DO A FULL INSPECTION SO WENT BACK INTO MY VEHICLE TURNED THE CAR ON AND THE SIGN WENT AWAY SO I KEPT DRIVING TO MY DESTINATION. WHILE DRIVING MY VEHICLE DIDN'T FEEL THE SAME IT KEPT STEERING TO THE RIGHT. THE NEXT COUPLE DAYS I GET IN MY CAR STARTED DRIVING BUT IT KEPT STEERING TO THE RIGHT SO I STOPPED THE VEHICLE AND CHECKED AGAIN TO SEE THAT I HAD A FLAT TIRE RUNNING ON RUN FLATS AND SCRATCHED RIMS. SO I TAKE THE CAR TO THE NEAREST DEALERSHIP TO FIND OUT THAT THE CAR WAS ON RECALL ON JANUARY 18, 2018 AND I HAD LEASED THIS CAR ON MARCH 21,2018. THE DEALERSHIP THEN TOLD ME THEY CAN FIX THE POWER STEERING PROBLEM AND MY TIRES BUT THE SCRATCHES ON THE RIMS WAS MY FAULT AND I HAD TO PAY OUT OF MY OWN…”

“Hello, I purchased my Infiniti Q60 Red Sport brand new in 2028. About a year after that I started to have electrical issues with the car. I've brought it in to the Infiniti dealer in Valencia, CA numerous times during the warranty period (and a few times out of the warranty period), to have these issues addressed. Some were resolved and some were not. So In the past 4-5 years I've brought my vehicle in about 15 times or more to be fixed. The latest issue is a safety problem. About a week ago I noticed that the passenger seat belt sign on the dash does not come on when a passenger is seated without the belt engaged (normally I get a red warning sign that the seat belt is not buckled for the passenger). At the same time I also noticed that there's a red airbag indicator light that stays on at all times while driving. I brought the car in to the dealer again to have it diagnosed, but the service advisor stated that it will be $235 to diagnose the issue, and that more than likely I have to replace the whole seat for $3,500 or more, because the sensor is part of the seat. So to replace the sensor they have to replace the whole seat. I can not afford to pay thousands…”