Problems · NHTSA complaints

2002 Infiniti QX4 problems

Owners filed 39 complaints about the 2002 Infiniti QX4 with NHTSA between Mar 2002 and Apr 2026. The most-cited component is suspension (14).

Complaints
39
Filed with NHTSA
Crashes
5
Reported by owners
Fires
0
Reported by owners
Injuries
3
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Suspension14
  2. Steering7
  3. Air bags5
  4. Vehicle speed control4
  5. Engine and engine cooling4
  6. Exterior lighting3
  7. Structure3
  8. Electrical system2
  9. Service brakes2
  10. Seat belts2
  11. Power train2
  12. Engine1
  13. Fuel/propulsion system1
  14. Wheels1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 7, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20023
20032
20040
20050
20061
20071
20082
20091
20103
20115
20123
20133
20143
20152
20162
20172
20180
20191
20201
20211
20220
20231
20240
20251
20261

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Suspension

14 reports1 crash
“My issues are related to the SAFETY RECALL CAMPAIGN 1997-2003 QX4 IN SALT STATES FRONT STRUT HOUSING CORROSION. I brought my car in for the recall at Infiniti of Bloomington, Minnesota and they only fixed the Driver’s side strut housing using a brace but only painted the Passenger’s side. Now the Passenger’s side strut housing shows corrosion and some perforation but repairable still under the recall. As of today 01/23/2023 The dealer and Infiniti refused to do recall on passenger’s side despite the car is not safe to drive. They knowingly know the passenger’s side will corrode but still let me drive the car with the defective which they refuse to fix.”
Owner complaint to NHTSAFiled Jan 23, 2023Suspension, Unknown or otherODI 11503175

Steering

7 reports1 related recall
“TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) AT FIELDS INFINITI GLENCOE (2100 FRONTAGE RD, GLENCOE, IL 60022 (847) 998-5200). THE DEALER STATED THAT A PLATE WAS INSTALLED ON THE STRUT HOUSING. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO STATED THAT IT LOOKED LIKE NO REPAIRS WERE COMPLETED. THE CONTACT STATED THAT BOTH INDEPENDENT MECHANICS INFORMED HER THAT A PLATE NEEDED TO BE INSTALLED IN THE STRUT HOUSING, BUT THE VEHICLE WAS NOT REPAIRED. UPON PURCHASING THE VEHICLE, THE CARFAX REPORT FAILED TO IDENTIFY THE REPAIR OR FAILURE TO THE STRUT HOUSING. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.”
Owner complaint to NHTSAFiled Nov 13, 2017Steering, SuspensionODI 11045577

Air bags

5 reports2 crashes5 related recalls
“Driving in a snow storm and slid in to a rail ,no damage but the back light,airbag deployed,. My regular headlights on the driver side went out three years ago , neighbor got it to work ,now both headlights are not working.”
Owner complaint to NHTSAFiled Apr 27, 2026Electrical system, Air bags, Service brakesODI 11734154

Vehicle speed control

4 reports2 crashes
“WHILE DRIVING ON THE INTERSTATE THE CAR STARTED TO ACCELERATE AND WAS NOT ABLE TO FULLY STOP WHEN I STEPPED ON THE BRAKES. ONCE THE CAR WAS PUT INTO PARK THE ENGINE REVVED ALL THE WAY UP TO 8. HAD THE ENGINE AND VALVES CLEANED WHICH THEY SAID WAS THE PROBLEM. ON 7/23/2012 THE SAME THING HAPPENED AND WAS TOLD THE SAME THING WAS WRONG GOT IT CLEANED BUT THE GAS PEDAL KEEPS STICKING AND THE CAR CONTINUES TO ACCELERATE. *TR”
Owner complaint to NHTSAFiled Jul 26, 2012Vehicle speed controlODI 10467783

Engine and engine cooling

4 reports
“WHILE MOVING OF FROM A STOP SIGN,THERE IS A SUDDEN ACCELERATION SURGE WITH A LOUD REVVING OF THE ENGINE WHILE DRIVING. CAR SPEEDS FOR APPROXIMATELY TWO BLOCKS BEFORE COMING TO A STOP. THIS HAPPENED ON 12/12/2010 AND 12/19/2012. 2003 INFINITI QX4. *TR”
Owner complaint to NHTSAFiled Dec 20, 2010Engine and engine cooling, Power trainODI 10371236

Exterior lighting

3 reports
“Drivers side low beam failure (2000 pathfinder and 2006 titan also same issue) Replaced bulbs twice in one year now low beam headlight doesn’t work at all always the driver side”
Owner complaint to NHTSAFiled Dec 27, 2025Exterior lightingODI 11707295
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 7, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.