1997 Jeep Grand Cherokee suspension problems

“TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT UPPER ARM BUSHINGS AND SWAY BAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 166,000.”

“TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH, THE FRONT END OF THE VEHICLE STARTED TO VIBRATE. THE CONTACT STATED THAT WHEN THE SPEED INCREASED OVER 60 MPH THE VIBRATION STOPS. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS NOT AVAILABLE.”

“WE FINALLY GOT OUR N45 RECALL DONE. EACH TIME WE CALLED CHRYSLER, WE GOT DIFFERENT INSTRUCTIONS AND INFORMATION. THEY SEEM TO TELL ONE ANYTHING JUST TO GET ONE TO HAVE IT DONE, THEN THEY GO BACK ON WHAT THEY SAID. I WAS TOLD THE JEEP WOULD BE INSPECTED FIRST TO SEE IF IT WAS SAFE. MY JEEP WAS NOT INSPECTED, THE TRAILER HITCH WAS REPLACED. THE BALL MOUNT WHICH WE HAVE DOES NOT FIT THE REPLACEMENT. THE ONUS SHOULD NOT BE UPON US TO SHOP AND PAY FOR A NEW BALL MOUNT IN SUMMATION: HOW CAN WE GET THEM TO SEND OR DELIVER TO US A BALL MOUNT WHICH FITS TRAILER HITCH THEY INSTALLED, OR AT LEAST RE-IMBURSE US IF WE HAVE TO BUY ONE ? I HAVE MENTIONED THIS TO EACH OF THE MANY PEOPLE I HAVE SPOKEN TO AT CHRYSLER (WHEN I COULD GET THROUGH AFTER WAITING A VERY LONG TIME) THEIR ANSWER TO THIS WAS "WE ARE NOT INTO TOWING WE ARE INTO SAFETY". *TR”

“I PURCHASED A 1997 JEEP GRAND CHEROKEE FROM MEEKER HILLS AUTO W215N11251 APPLETON AVE GERMANTOWN, WI 53022. THE DEALERS SAFETY CHECKLIST INDICATED THAT ALL WAS CHECKED AND FOUND TO BE SAFE. AT THE TIME OF SALE, THE SALESMAN "CHAD" STATED TO MYSELF AND MY RELATIVE THAT IF ANYTHING WAS WRONG WITH THE VEHICLE THAT I SHOULD CONTACT THEM IMMEDIATELY. 2 DAYS AFTER PURCHASING THE VEHICLE I CALLED TO ALERT THEM OF SOME PROBLEMS, I IMMEDIATELY TOOK THE VEHICLE BACK. I TOOK THE VEHICLE BACK ON 4 OCCASIONS ONLY TO BE TOLD THAT NOTHING IS WRONG WITH THE VEHICLE, FINALLY I TOOK THE VEHICLE TO MILWAUKEE AREA TECHNICAL COLLEGE (MATC) AND HAD THE INSTRUCTOR TO LOOK AT THE VEHICLE, AND WAS TOLD THAT THERE LOTS OF REPAIRS THAT NEED TO BE DONE. I CONTACTED THE DEALERSHIP AND WAS TOLD BY THE OWNER THAT I CAN TRADE THE VEHICLE FOR ANOTHER VEHICLE AND PAY THE DIFFERENCE. THEY WERE NOT WILLING TO REPAIR ANYTHING. I HAD THE REPAIRS DONE AT MATC AT A COST OF $750.00 PARTS ONLY. I WANT TO FILE A COMPLAINT. PLEASE LET ME KNOW WHAT I MUST DO FURTHER. THANKS *TR”

“[1] AT 128,000 PLUS MILES I HEARD A GRINDING SOUND COMING FROM UNDER THE CAR [2] THE MECHANIC WHO WORKED ON THE VEHICLE FOUND THAT ALL THE BEARINGS BOTH FRONT AND REAR WERE WORN OR CORRODED ALONG WITH SPACING RINGS ON THE REAR AXEL. HE INDICATED THAT THEY WERE DEFECTIVE ORIGINAL EQUIPMENT, THAT BEARINGS DO NOT CORRODE OR WEAR OUT WITH THE MILEAGE THAT THE CAR HAD BEEN DRIVEN. [3] ALL THE BEARINGS AND SPACERS REQUIRED REPLACING. *NM”

“THE VEHICLE FAILED INSPECTION BECAUSE THE BALL JOINTS NEEDED TO BE REPLACED. THERE WERE NO WARNING SIGNS THAT THE BALL JOINT NEEDED TO BE REPLACED PRIOR TO THIS SITUATION. *NM”