2012 Kia Soul engine and engine cooling problems

“The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was driven to the residence. The contact stated that the following day, while attempting to start the vehicle, the vehicle started, and the check engine warning light was off. The vehicle was taken to the dealer, where the contact was informed that the recall repair failure code was not illuminated. In addition, the contact was informed that the failure was not covered under a recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification, NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 156,310.”

“The contact owns a 2012 Kia Soul. The contact stated while driving at an undisclosed speed, the contact heard an abnormal chain rattling sound. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was due to the unrepaired recall of NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The contact stated that the recall notification was never received. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 135,000.”

“The contact owns a 2012 Kia Soul. The contact stated while driving 60 MPH, the engine was misfiring. The check engine warning light was illuminated. The contact veered to the side of the road for 20 minutes. The contact stated that he turned off and restarted the vehicle, and the vehicle responded as needed; however, the check engine warning light remained illuminated. The contact stated that the failure recurred a week later. The vehicle was taken to an independent mechanic, where it was diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 149,000.”

“The contact owns a 2012 Kia Soul. The contact stated that while driving at approximately 5 MPH the braking system suddenly activated causing the vehicle to abruptly stop. Smoke was then seen coming from under the front end of the vehicle. After the contact exited the vehicle flames and smoke began to engulf the vehicle. The fire department was called to the scene and extinguished the flames. The vehicle was later towed to the home. The extent of the damage to the vehicle and the cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 190,000.”

“The contact's daughter owns a 2012 Kia Soul. The contact stated while her daughter was driving at an unknown speed, the check engine warning light illuminated, and the vehicle started making abnormal sounds before stalling. The vehicle was not drivable. The owner and a friend pushed the vehicle a short distance to the friend's residence. The contact stated an independent mechanic arrived at the location of the vehicle but was unable to determine the cause of the failure. The independent mechanic informed the contact that the vehicle failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact spoke to the manufacturer and made them aware of the failure and was informed that the VIN was included in the recall. The contact towed the vehicle first to the residence and then to the local dealer, where it was diagnosed with needing the engine to be replaced. The manufacturer informed the contact that due to the failure mileage; the vehicle was not covered under the recall. The vehicle was not repaired. The failure mileage was 222,114.”

“The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated while driving approximately 65 MPH the vehicle started losing motive power. The contact stated that the check engine warning light was flashing. The contact depressed the accelerator pedal; however, the vehicle continued losing motive power. The contact stated that the engine did not rev while depressing the accelerator pedal. The contact pulled off the highway and the vehicle stalled. The contact stated that he restarted the vehicle however, while attempting to shift into drive(D), the vehicle failed to respond as needed. The contact had the vehicle towed to the dealer. The vehicle was not diagnosed or repaired; however, the mechanic acknowledged the open recall of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that the dealer did not perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle had not been repaired. The manufacturer was not made aware of the issue. The failure…”