Problems · NHTSA complaints

2004 Lexus GX470 problems

Owners filed 85 complaints about the 2004 Lexus GX470 with NHTSA between May 2004 and Jun 2025. The most-cited component is structure (24).

Complaints
85
Filed with NHTSA
Crashes
11
Reported by owners
Fires
0
Reported by owners
Injuries
13
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Structure24
  2. Air bags20
  3. Power train12
  4. Suspension10
  5. Vehicle speed control8
  6. Engine and engine cooling4
  7. Tires3
  8. Steering3
  9. Electronic stability control (esc)3
  10. Service brakes, hydraulic3
  11. Seats2
  12. Wheels2
  13. Service brakes2
  14. Electrical system2

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20045
20054
20065
20072
20080
20091
20105
20116
20121
20132
201410
20153
201613
20177
20183
20196
20204
20214
20220
20232
20240
20252

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Structure

24 reports1 crash
“Rusted out frame, missing entire sections of it in the rear end, body mounts are floating, Lexus inspected the car at 144,000~ miles and deemed it unsafe to drive, was owned by a friend of mine and now it is up for sale at morse road auto sales inc in columbus ohio.”
Owner complaint to NHTSAFiled Apr 25, 2025Suspension, Structure, Unknown or otherODI 11656859

Air bags

20 reports3 crashes1 related recall
“I am writing to formally request an investigation into a safety defect affecting the dashboard on my 2004 Lexus GX470. Over the past several months, I have observed significant cracking along the top of the instrument panel. I believe this defect poses a serious safety hazard: if the dashboard material fractures or delaminates, it could interfere with proper expansion and deployment of the front passenger airbag in the event of a collision. Despite the severity of this condition, Lexus has only issued a “limited-service campaign” rather than a full safety recall. Under that campaign, Lexus offers repair assistance only to owners located within certain regions and only if they pay a service fee. I contacted Lexus Headquarters, and requested a complete, no-cost replacement of the defective dashboard assembly, and was declined without satisfactory justification. I consider this response inadequate because: 1.Safety Risk to Occupants oThe dashboard crack traverses the airbag deployment zone. oIf the material fails, the passenger airbag may not be deployed correctly or on time. 2.Insufficient Remedy oA limited-service campaign does not guarantee replacement or cover…”
Owner complaint to NHTSAFiled Jun 11, 2025Air bags, Unknown or otherODI 11666410

Power train

12 reports
“THERE ARE MULTIPLE COMPLAINTS ON THE INTERNET AVAILABLE WITH THIS VEHICLE AND THE TRANSMISSION, TRANSFER CASE "ACTUATOR" REPLACEMENT PART # 36100-6D190, IS CRACKING AROUND 90,000 TO 100,000 MILES AND LEAKING OIL ON STREETS AND ANYWHRE YOU PARK. THE CAUSE IS FROM LEXUS SERVICE AT THE 100,000 MILE TUNE UP, IN MANY CASES, IF A OWNER HAS NEVER USED THEIR 4 WHEEL DRIVE, AND SERVICE ENGAGES 4 WHEEL DRIVE DURING SERVICE AND THEN CRACKING THIS DEFECTIVE PART THAT HAS NOT BEEN USED IN 10 YEARS. THAT WAS MY SITUATION, WHERE I DLEIVERED A PERFECT VEHICLE TO LEXUS OF GREENVILLE SC FOR 100,000 TUNE UP SERVICE, AND THE CAR WAS RETURNED TO ME LEAKING. IT WAS REPORTED IMMEDIATLY WITH NO RESULT TO FIX. $3500 PART. I HAVE HAD A FEW MEETINGS WITH LEXUS CORPORATE OVER THE PAST 2 YEARS TOO, CASE# 1706011926. [XXX] ' *PM”
Owner complaint to NHTSAFiled Jan 2, 2019Power trainODI 11164595

Suspension

10 reports
“VEHICLE HAS EXTENSIVE RUST THROUGH IN MANY PORTIONS OF THE FRAME. VEHICLE SAID TO BE UNSAFE TO DRIVE . VEHICLE WAS IN SHOP FOR OTHER SERVICE WHEN DAMAGE WAS DETECTED.”
Owner complaint to NHTSAFiled Jul 14, 2020SuspensionODI 11339358

Vehicle speed control

8 reports6 crashes
“I OWN A 2004 LEXUS GX470. IN JUNE 2016, I WAS TURNING INTO A DRIVEWAY AND THE CAR VEHICLE STABILITY CONTROL SYSTEM KICKED IN AND CAUSED THE CAR TO JERK BACK AND FORTH, ALMOST CAUSING AN ACCIDENT. I WAS DRIVING AT A LOW SPEED AND IN IDEAL ROAD CONDITIONS, NO REASON FOR THE VSC TO KICK IN. THE VSC LIGHT CAME ON AND HAS SINCE REMAINED ON. SINCE THAT EVENT, THE VEHICLE STABILITY CONTROL SYSTEM HAS KICKED IN FOR NO REASON NUMEROUS TIMES. JUST A FEW EXAMPLES, IN JULY, WHILE I WAS TRAVELING 25 MPH ON AN EXIT RAMP, SUDDENLY THE VSC TOOK OVER AND IT CAUSED THE CAR TO SWERVE BACK AND FORTH, ALMOST CAUSING ME TO RUN OFF THE RAMP INTO AN EMBANKMENT AND WHILE GOING OVER A SPEED BUMP, IT KICKED IN AND ALMOST CAUSED ME TO SWERVE INTO ONCOMING TRAFFIC. IN EACH CASE, THE ROAD AND WEATHER CONDITIONS WERE NOT AN ISSUE. THE CAR DOES NOT FEEL STABLE, AS IT DID BEFORE. I HAVE TO DRIVE SLOWER, TAKE TURNS SLOWER, AND ADJUST HOW I APPROACH STANDARD DRIVING.I TOOK THE CAR TO THE LEXUS DEALERSHIP AND AFTER $2500 WORTH OF REPAIRS, THE VSC CONTROL LIGHT IS STILL ON AND THE CAR IS STILL UNSTABLE. THEY CLAIMED THEY FIXED A HEIGHT CONTROL ISSUE AND REPLACED A SENSOR, HOWEVER IT DID NOT FIX…”
Owner complaint to NHTSAFiled Aug 9, 2016Vehicle speed control, Electronic stability control (esc)ODI 10894264

Engine and engine cooling

4 reports
“TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT HEARD A LOUD NOISE COMING FROM THE VEHICLE. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO RECALLS AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO INFORMED THE CONTACT THAT THE HEAT SHIELD HAD DETACHED FROM THE VEHICLE BECAUSE THE BOLTS WERE WORN. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 120,000. A LOCAL REPAIR SHOP INFORMED THE CONSUMER, THE HEAT SHIELD LOCATED ABOVE THE MUFFLER HAD FALLEN OFF AND WAS TRAPPED BETWEEN THE MUFFLER AND THE FLOOR PAN OF THE VEHICLE. THE VIBRATION NOISE HEARD WAS THE HEAT SHIELD RATTLING ON THE MUFFLER ITSELF. UPDATED 06/05/12”
Owner complaint to NHTSAFiled Oct 25, 2011Engine and engine coolingODI 10432770
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.