2017 Lincoln Continental problems

“Date of Incident: XXX Location: [XXX] Vehicle Speed: 0 Description: The right front and right rear doors on my 2017 Lincoln Continental (VIN: [XXX]) became completely inoperable from the outside — the exact same safety defect addressed under recall 19S03. The recall repair was previously performed by an authorized Ford/Lincoln dealer, however that repair has since failed, leaving me with the same dangerous condition the recall was issued to correct. A door that cannot be opened from the outside while driving creates a serious safety risk to both the driver and passengers. I was forced to hire a locksmith just to access my vehicle and subsequently paid $1,142 out of pocket for professional diagnosis and parts. I am requesting that NHTSA investigate the adequacy of the recall 19S03 repair, as it has clearly failed to permanently resolve the defect. Ford should be held accountable for ensuring their recall repairs are effective and lasting.”

“The contact owns a 2017 Lincoln Continental. The contact was unable to open the rear doors after several attempts. The contact associated the failure with NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 95,000.”

“The rear doors on my 2017 Lincoln Continental do not open from the outside when the exterior handle button is pressed. The doors do open from the inside. This failure is very similar to the symptoms described in Ford’s existing recall for defective door latches on 2017 Continental vehicles, but my VIN is not included in the recall. This is a safety hazard because first responders or bystanders may be unable to open the rear doors from outside during an emergency such as a fire or crash. I am requesting that NHTSA investigate whether the recall should be expanded to include additional VINs, including mine. The failure was intermittent initially and then the door latches eventually stopped working completely (from the exterior.”

“The contact owns a 2017 Lincoln Continental. The contact stated while reversing, the rear-view camera display was foggy or displayed a distorted image. No warning lights were illuminated. The contact took the vehicle to the dealer, and it was confirmed that the rear-view camera was defective. The vehicle was not repaired due to the parts not being available. The contact referenced NHTSA Campaign Number: 22V644000 (Back Over Prevention) as a possible solution however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the parts were not available. The manufacturer opened a Customer Satisfaction case with the contact and stated the vehicle would be repaired under NHTSA Campaign number: 22V644000 (Back Over Prevention) when the parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 38,504.”

“I turned on my heated seats and felt my back burning. I turned it off and called the dealer immediately and noted my brand new winter arctic coat had a hole in it, the seat had a hole in the air bladder of the seat and the entire car was smelling of burning. I have owned the car without problems. My back had a first degree burn”

“The contact owns a 2017 Lincoln Continental. The contact stated while at various speeds, the contact noticed that there was an abnormal burning oil odor coming from the vehicle. Additionally, the contact stated while driving at various speeds on several occasions, the vehicle made an abnormal grinding sound, unexpectedly bounced and stalled. The message "4WD Off" was displayed. The vehicle was towed to different independent mechanics, and the transfer case was replaced twice; however, the failure persisted while driving. The vehicle was taken to an independent mechanic, where it was determined that the transfer case needed to be replaced. The vehicle was being repaired; however, the contact expressed safety concerns that the repair might only be temporary. The manufacturer was not contacted. The failure mileage was approximately 110,000.”