2025 Mercedes-Benz GLE 350 4Matic problems

“On XXX, at about 3:30 PM, my wife was driving our 2025 Mercedes-Benz GLE 350 (under 10,000 miles) home with our [XXX] son in the front passenger seat. Smoke began coming from the seat belt area and from under the front passenger seat, and the vehicle caught fire while being driven. The fire started under the passenger seat where my son was sitting; he got out in time and was not injured, but he could have been seriously burned. We called [XXX] and the fire department extinguished the fire. The vehicle is a total loss. Mercedes-Benz USA opened case #XXX; after almost two months the case remains 'under review' with no findings, and the assigned case manager has not returned calls. We also continue to be billed about $1,149/month on the lease for a vehicle that burned and cannot be driven. I am reporting this as a serious safety defect: a fire originating under the front passenger seat / seat belt area of a nearly new vehicle while in normal operation.”

“On XXX, at about 3:30 PM, my wife was driving our 2025 Mercedes-Benz GLE 350 (under 10,000 miles) home with our [XXX] son in the front passenger seat. Smoke began coming from the seat belt area and from under the front passenger seat, and the vehicle caught fire while being driven. The fire started under the passenger seat where my son was sitting; he got out in time and was not injured, but he could have been seriously burned. We called [XXX] and the fire department extinguished the fire. The vehicle is a total loss. Mercedes-Benz USA opened case #XXX; after almost two months the case remains 'under review' with no findings, and the assigned case manager has not returned calls. We also continue to be billed about $1,149/month on the lease for a vehicle that burned and cannot be driven. I am reporting this as a serious safety defect: a fire originating under the front passenger seat / seat belt area of a nearly new vehicle while in normal operation.”

“On XXX, at about 3:30 PM, my wife was driving our 2025 Mercedes-Benz GLE 350 (under 10,000 miles) home with our [XXX] son in the front passenger seat. Smoke began coming from the seat belt area and from under the front passenger seat, and the vehicle caught fire while being driven. The fire started under the passenger seat where my son was sitting; he got out in time and was not injured, but he could have been seriously burned. We called [XXX] and the fire department extinguished the fire. The vehicle is a total loss. Mercedes-Benz USA opened case #XXX; after almost two months the case remains 'under review' with no findings, and the assigned case manager has not returned calls. We also continue to be billed about $1,149/month on the lease for a vehicle that burned and cannot be driven. I am reporting this as a serious safety defect: a fire originating under the front passenger seat / seat belt area of a nearly new vehicle while in normal operation.”

“In the past 1 year, my car has had about 6-7 incidents where the car abruptly breaks and seatbelts tighten. This has been at speeds of 30- 40mph more or less. NOTE: There was NO reason for the hard breaking as there were NO cars and NO pedestrians in sight. Most recently, I was almost rear ended by the car behind me - thankfully they swerved into the swale/shoulder. I have also had a few incidents while driving on I-75 at 70mph where the car quickly slows to 30mph. It seems the car may have interpreted a nearby exit. The BIGGER concern for me is the full-on hard breaking as that is certainly a safety issue. I have had passengers in my car during the several hard-stops. I just returned from the dealership service department where, after having the car for 2.5 days, say "we found nothing wrong". Of course, there IS SOMETHING WRONG and I am certain it will happen again, yet the service department just brushed me off.”

“I am submitting this complaint regarding my Mercedes-Benz GLE350 with VIN [XXX] . I have brought the vehicle in for service on multiple occasions—October, January, March, May, and November—due to recurring transmission-related issues. These issues include jerking, delayed acceleration, and irregular shifting. Each time, the dealer did not confirm a definitive fault but performed software updates or adaptations. While the symptoms temporarily disappeared, they repeatedly returned. I am concerned that the root cause remains unresolved, and I seek a proper resolution. Supporting documentation is attached.”

“I purchased my Mercedes-Benz new, and it currently has only 1,800 miles on it. My wife primarily drives the car, and we have experienced several alarming incidents where the vehicle suddenly shuts down while driving. 1.About two weeks after we purchased the car, it stalled at a stop sign. At the time, we ignored it. 2.On two separate occasions afterward, the vehicle suddenly slowed down and stopped while she was driving on the highway. 3.Most recently, two days ago, while driving to work early in the morning on the freeway, the car suddenly stopped in the dark. Thankfully, there were no cars immediately behind her. She attempted to restart the car, but it would not start immediately. After several minutes, it restarted, and she drove back home, very shaken by the incident. I contacted Mercedes-Benz, and I was told this may be a “software issue.” However, given the seriousness of the situation, I strongly believe this requires urgent investigation. A vehicle unexpectedly shutting down on the freeway is a major safety hazard that could easily lead to a serious accident. I request an immediate and thorough safety inspection of this vehicle, as well as a clear…”