2023 Rivian R1S air bags problems

“Yesterday was the 3rd time in 2 months that the vehicle displayed a "Airbag System needs service - Drive with caution until serviced" warning. I have taken it to Rivian 2 times where each time they replaced various components of the airbag system and it was reported to be fixed. Yesterday the warning returned. I am extremely concerned that Rivian does not have the ability to properly diagnose and or fix whatever the underlying issue is regarding my airbag system. I am now scheduled to take my vehicle in for the 3rd time for them to "try to figure it out".”

“On five separate occasions the airbag system on my car has become inoperable. Starting in July 2025 I noticed an airbag error on the display of the vehicle. I brought the car in for service and they replaced the steering wheel. The airbag error occurred again in August, this time requiring replacement of a different wiring harness. The error occurred again and again went in for service in November, this time replacing the front seats, seatbelt control modules, and the airbag module. This past weekend the air bag alert appeared again. Rivian seems unable to fix the issue with the airbags on my vehicle creating a significant safety concern.”

“Front passenger airbag is inactive for long periods of time while a passenger is seated in the vehicle during operation. This is indicated by the message displaying the airbag as being off. This occurs regularly with an adult seated normally in the seat while traveling at highway speeds, for long periods of time. I reported this to Rivian and they said the car is functioning normally but it does not seem safe that the airbag is turned off with a passenger present in the vehicle during operation. I am listing the latest incident date here but this has been persistent since I purchased the car new in 2023.”

“the sensitivity of the airbag sensor on the passenger seat is not functioning properly in my opinion. there are times when there is a passenger present and seated, the car is showing that the passenger airbag is off. I took the car to Rivian service center. They indicated that they could not replicate the problem and that to make sure the passengers are over 110 lbs. They also noted that with future software update, they may make it better, which indicates to me that they know there is a problem. I know for a fact that my passengers have been over 110 lbs.”

“The passenger seat airbag turns off when a passenger is sitting in the seat. I have taken the vehicle to the service center twice for this issue and they insist it is working as intended. This is a major safety issue for myself and children when we are sitting in the passenger seat. Please help in resolving this!”

“I received a critical safety recall regarding side air bags from Rivian regarding my 2023 R1S on June 14. After multiple attempts by me to connect with their Customer Service, I was informed that a mobile service technician would come to fix the issue on August 26, 2024. This would be more than 60 days after Rivian's initial notification. Additionally, on July 6 2024, when I turned on the vehicle, I was notified of multiple system failures. I promptly created an incident ticket with Rivian on this but have to yet hear back from Rivian. Rivian's lax attitude on getting such critical issues fixed is of great concern. The vehicle is barely over a year old since I have owned it and I feel distrustful of this company and thoroughly disappointed by their nonchalant approach to getting these critical issues fixed.”