Problems · by component

2018 Subaru Outback visibility/wiper problems

234 owner complaints to NHTSA about the 2018 Subaru Outback cite visibility/wiper, 29% of all 816 complaints for this model year.

Complaints
234
29% of all complaints
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
0
Reported by owners
01 —Owner reports

What owners say about the visibility/wiper

Verbatim from NHTSA complaints, newest first
“The 8-inch Gen 3 Harman STARLINK touchscreen is delaminating/bubbling. It registers phantom touch inputs and becomes unresponsive on its own while the vehicle is in motion, changing audio, navigation, and system settings without driver input. If a phone is ever attached, the screen will randomly calling phone numbers. These unintended inputs and lockups are an extreme distraction hazard while driving. This is a known defect previously covered under Subaru's extended warranty and the Udeen settlement, and now covered to 8 years/150,000 miles on 2019–2023 models. No crash or injury has resulted. These issues began many years ago (at least as early as 2020), when the car still belonged to my mother. Since the car was transferred to me last year, it has only gotten worse and the phantom inputs are sometimes constant and are an extreme distraction.”
Owner complaint to NHTSAFiled Sep 29, 2026Electrical system, Visibility/wiperODI 11767919
“Sunroof's glass panel exploded/shattered unexpectedly due to unknown cause(s)/reason(s) while driving vehicle. No external item(s) contacted sunroof glass panel.”
Owner complaint to NHTSAFiled Jun 14, 2025Visibility/wiperODI 11666941
“Replaced windshield at dealer using factory glass on 8/7/24. Daughter came out of apartment on approximately the 18th of December and the windshield had a horizontal crack from side to side. She did not have anything hit the windshield and there were not dings or stars in it. It appears to be a stress crack from either a defective install or glass.”
Owner complaint to NHTSAFiled Mar 7, 2025Visibility/wiperODI 11647023
“The touchscreen is delaminated. The delamination makes the backup camera useless. This is a possible danger to me and anyone behind me- turning to look reputedly behind and at the sides doesn't help when cars are moving parallel to me. The 'media' switches between radio and CD, FM and AM, and switches into HD mode at random. There's no way to turn it off, so the beeping is a distraction while driving. The Subaru dealership is well aware of this issue. A replacement part was ordered in September 2023 but the part is yet to be replaced.”
Owner complaint to NHTSAFiled Sep 4, 2024Electrical system, Visibility/wiperODI 11612613
“We have experienced 3 cracked windshields within 4 months due to small rock debris kicked-up from passing vehicles. Each crack originated at the edge of the glass; 2 from outside edge passenger side and 1 from center bottom edge passenger side. Driving conditions were different for each incident, as each incident occurred during highway driving during light, medium, and heavy traffic flow. Passenger safety was not compromised. The dates for each incident were 15 February 2024, 28 April 2024, and 21 May 2024.”
Owner complaint to NHTSAFiled Jun 10, 2024Visibility/wiperODI 11593480
“My car’s windshield is cracked for the fifth time since I purchased it new in December. This crack was spontaneous, nothing struck the windshield, though it was during a blizzard. Only one if the broken windshields was due to a significant rock strike. The other 3 happened after the most insignificant “click” was heard on the windshield, nothing that would have damaged any other car. Each time I have replace with Subaru glass. I have seen multiple complaints online about the Subaru windshield fragility. The cost of this and safety hazard needs to be addressed. I will be scheduling this 5th windshield glass replacement shortly. My deductible is $250 so this 5th repair will add up to $1250 in just over 6 years. If repair receipts are needed, please contact me so I can obtain all of them from Glass America.”
Owner complaint to NHTSAFiled Jan 14, 2024Visibility/wiperODI 11565449

Showing 6 of 234 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.