2018 Subaru OutbackRecalls, problems, MPG & safety

“The touchscreen has delamination and ghost touching of the apps. I spoke with my dealer and was first told it was covered by Subaru to replace, as it was a known issue, but when I took my car to the dealer, I was told I would have to pay around $1,500 to have it repaired/replaced. The ghost touching of the screen is so bad and consistent that it is very distracting while driving. It makes a beep sound for every ghost touch. Yesterday it phoned someone from my phone's address book. You can not use the screen for maps or destinations. 95% of the time the screen does not respond to my touch. I can not get the screen to do what I need it to do. I am at the mercy of the 'ghost' and what it selects. I find this dangerous while driving because you need to look at the screen and try to stop the ghost from touching selections. This is distracting, and I can't stop whatever the ghost is selecting on my screen. The radio/screen will not shut off - I have no choice but to put up with the problem. My dealer said 'when I can't stand it anymore, I should consider having it replaced at my expense." It is currently around 13 months that I have put up with this nonsense, because…”

“The 8-inch Gen 3 Harman STARLINK touchscreen is delaminating/bubbling. It registers phantom touch inputs and becomes unresponsive on its own while the vehicle is in motion, changing audio, navigation, and system settings without driver input. If a phone is ever attached, the screen will randomly calling phone numbers. These unintended inputs and lockups are an extreme distraction hazard while driving. This is a known defect previously covered under Subaru's extended warranty and the Udeen settlement, and now covered to 8 years/150,000 miles on 2019–2023 models. No crash or injury has resulted. These issues began many years ago (at least as early as 2020), when the car still belonged to my mother. Since the car was transferred to me last year, it has only gotten worse and the phantom inputs are sometimes constant and are an extreme distraction.”

“Driving slowly in a parking lot, I applied the brakes as I approached a parking space. Instead of slowing down, the car inexplicably accelerated quickly and did not respond to increased pressure on the brakes. The car was propelled into a metal post, resulting in my glasses flying off and a seat belt bruise, although the airbag did not deploy. I was examined by ambulance personnel at the scene. The car was towed, inspected by an insurance adjuster and eventually declared a total loss. There were no warning lamps prior to the incident and no reproduction of the incident was possible due to damage. The car has been relinquished to the insurance company. This was the first such incident occurring during 8 years of driving this vehicle.”