Problems · by component

2012 Toyota Sienna structure problems

72 owner complaints to NHTSA about the 2012 Toyota Sienna cite structure, 29% of all 247 complaints for this model year. NHTSA also lists 1 recall on this component.

Complaints
72
29% of all complaints
Crashes
2
Reported by owners
Fires
1
Reported by owners
Injuries
5
Reported by owners
01 —Owner reports

What owners say about the structure

Verbatim from NHTSA complaints, newest first
“The automatic side doors of this Toyota sienna le have malfunctioned twice between expensive repairs. When the hardware comes off the guide rail, it hits the window behind the door and shatters in covering the interior and occupants with glass. I had the window repaired after I had the door hardware replaced after its first failure in spring of 2024. The door gave no indication it was failed until I noticed the window bulging and nearly broke again. The Toyota dealer didn’t seem very interested in covering the cost of the repairs I made in 2024 and can’t get me in until mid August which leaves me without transportation for a month.”
Owner complaint to NHTSAFiled Jul 14, 2026StructureODI 11750350
“The contact owns a 2012 Toyota Sienna. The contact was unable to use the driver's side cargo door. The contact stated that the door was possibly frozen; however, while driving at an undisclosed speed, the door opened unexpectedly. The contact referenced NHTSA Campaign Number: 16V858000 (Structure); however, the VIN was not associated with the recall. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 201,235.”
Owner complaint to NHTSAFiled Jan 29, 2026StructureODI 11714163
“The contact owns a 2012 Toyota Sienna. The contact stated that the rear passenger side power sliding door cable broke. The driver-side power sliding door was malfunctioning. There was an abnormal clunking noise detected. The door failed to close with the automatic button. The contact had to manually close the door. There were no warning indicator lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door needed to be replaced and was informed the repair coverage had expired. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown. The contact stated that the failure was related to NHTSA Campaign Number: 16V858000 (Structure).”
Owner complaint to NHTSAFiled Mar 17, 2023Structure, Latches/locks/linkagesODI 11512431
“POWER SLIDING DOOR WOULD NOT OPEN OR CLOSE, WHEN PARKED. BEGAN TO MAKE CLICKING NOISES WHEN TRYING TO OPEN OR CLOSE DOOR. THE DOOR WOULD NOT OPEN COMPLETELY AND IT WOULD NOT LATCH PROPERLY. CABLE BECAME FRAYED AND BROKE AND WAS DANGLING FROM DOOR. WHEN WE WENT TO HAVE IT FIXED, THE QUOTED US $1200 TO FIX IT, SO WE OPTED TO CUT IT AND USE IT MANUALLY. WHEN USED MANUALLY, THE DOOR IS OFTEN UNSAFE BECAUSE IT SLIDES RAPIDLY AND ONCE CLOSED ON OUR DAUGHTER'S HAND.”
Owner complaint to NHTSAFiled Jun 12, 2019StructureODI 11219573
“TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, A CLICKING NOISE WAS DETECTED COMING FROM THE DRIVER'S SIDE DOOR AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROSEVILLE AUTOMALL (700 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 782-5999), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.”
Owner complaint to NHTSAFiled Sep 24, 2018StructureODI 11130984
“TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE HE WAS ON ACTIVE DUTY OUT OF THE COUNTRY AND THE UNKNOWN ITALIAN DEALER WAS UNABLE TO ASSIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE UNKNOWN ITALIAN DEALER WAS CONTACTED AND REFUSED TO PERFORM THE REPAIR BECAUSE THEIR SYSTEM WAS NOT OPTIMIZED FOR RECALLS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT WAS INFORMED THAT THE MANUFACTURER DID NOT CONDONE TAKING THE AMERICAN MADE VEHICLE OVERSEAS WITH SAFETY DEFECTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.”
Owner complaint to NHTSAFiled Sep 7, 2018Air bags, StructureODI 11128024

Showing 6 of 72 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page
02 —Related recalls

1 recall on this component

Structure: door

Free remedy

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2011-2016 Toyota Sienna minivans manufactured January 4, 2010, to August 12, 2016. If the power sliding door is unable to be opened when commanded, such as if the door is frozen shut, the door may subsequently open unexpectedly, possibly while the vehicle is moving.

StructureReported Nov 29, 2016NHTSA 16V858000
Data from NHTSA Recalls API · synced Nov 3, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Other 2012 Sienna problem areas