2013 Volkswagen Jetta Sportwagen steering problems

“I am Filing a complaint against Volkswagen group of America, I called they for assistants in fixing an issue with one of their dealers to replace an ignition switch. Volkswagen said they stand by their dealer and would not let me speak to the Zone Reps for that area or the Dealer Reps that assist the customer in coming to a solution. The Ignition switch is a safety item and the dealer is trying to charge me a high price for a new key because they own a monopoly in the area.”

“Ignition cylinder failure. Key would come out while driving, car would stay on, key would not turn in the ignition. Finally wheel locked and key will not turn at all therefore I can’t put my car in neutral.”

“This vehicle and other vehicles of the same model have a faulty ignition cylinder lock housing causing the key to be unable to turn the car to off and be removed from the ignition. This does not allow the driver to park and leave the car as the key remains stuck and unable to turn. This problem has been reported by a dealer as an issue that is fixed weekly on other vehicles of the same make and model in shop.The vehicle has been inspected by the Volkswagen dealership and determined to be a failure within the vehicle. The key in the ignition has occasionally become stuck but, now remains in the vehicle for consistently after each drive for up to 30 minutes of trying to remove it.”

“The key gets stuck in the ignition switch and the car is not able to turn off. In order to remove the key you have to jiggle it several times which could be minutes or up to an hour. Could be a safety issue if I’m somewhere and need to turn the car off immediately. Was told this is a costly repair but if this is a known issue (and it is) why is this not a recall when possible damage or injury could occur.”

“While about to drive my vehicle to work which had been parked in my driveway for about 48 since the last drive made a horrible grinding noise in both drive and reverse moving a few feet. I immediately put the vehicle in park to find the rear driver side suspension collapsed and the tire was pressed against the wheel well. Additionally unidentified parts from either the brake system or wheel well had abraded off. The car was jacked up in place and it was immediately apparent that the spring had broken and had shattered in a section. The spring was properly installed as a replacement for another spring failure by a ASE mechanic using genuine OEM parts from a VW dealer. While it is unknown at this time how much additional damage this faulty failed part caused, it is evident that had the car been driven at any speed when this happened, loss of control would be guaranteed and possibly death. I am retaining the failed part as evidence and plan on contacting an independent investigator or attorney as this could have certainly been fatal and is the most heinous example of metallurgical malpractice.”

“The clock spring in this vehicle has failed in a vehicle that currently has less than 36k miles. There were no warnings or lights prior to failure. The controls on steering wheel and the vehicle’s horn no longer work as a result. When inspected by the local dealership, they also informed us that the airbag may not deploy in the event of an accident. The dealership also told us that the replacement part is backordered and that they could not provide a date that the part would be available. The vehicle feels unsafe to drive since we do not know if the airbag works or not. VW seems to be in no hurry to provide a fix.”