Problems · NHTSA complaints

2013 Volkswagen Jetta Sportwagen problems

Owners filed 542 complaints about the 2013 Volkswagen Jetta Sportwagen with NHTSA between Oct 2012 and Jul 2025. The most-cited component is electrical system (152).

Complaints
542
Filed with NHTSA
Crashes
12
Reported by owners
Fires
4
Reported by owners
Injuries
9
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system152
  2. Power train142
  3. Engine116
  4. Fuel/propulsion system41
  5. Steering37
  6. Air bags35
  7. Service brakes22
  8. Exterior lighting18
  9. Vehicle speed control17
  10. Suspension17
  11. Structure15
  12. Visibility/wiper9
  13. Fuel system, diesel9
  14. Tires8

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 13, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20122
201320
201439
201540
201661
201758
201865
201953
202067
202137
202240
202330
202424
20256

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

152 reports4 crashes2 fires
“The car has turned off at idle and at low speeds, almost causing accidents and to be rear ended in busy streets and during stop and go traffic on the highway. After numerous mechanic diagnostics at both Volkswagen Dealership service departments and third party mechanic shops, no one seems to be able to give me an answer or condition to what is causing the problem. With no error codes being brought up nor any other underlying issues that could be causing this issue, with a car having minor wear. This is a problem that has been reported by many other Volkswagen Jetta owners on online forums and no one seems to have a specific answer as to what is causing this accident prone issue!”
Owner complaint to NHTSAFiled May 12, 2025Electrical system, Vehicle speed control, EngineCrash reportedODI 11660505

Power train

142 reports1 crash
“I had lost power driving over the grapevine on Highway and then recently I had difficulty putting vehicle in gear and it would make a loud noise. Independent service center confirmed that the TCM was faulty.”
Owner complaint to NHTSAFiled Jul 13, 2025Power trainODI 11673116

Engine

116 reports2 crashes
“Car one day decided to have issues. It wouldn't turn over. So we called a row truck to come take it and run diagnostics. The tow truck driver showed up and on his decision making as im not a professional like he is he said can it turn on I said no so he pursued with saying that he is going to Jumpstart the battery in his words he says that's mainly the issue is a dead battery so he wanted to jump it with his portable jumper box as we are hooking it up to the vehicle I am inside and he connects the cables and tells me to try and turn it over in doing so the intake manifold had completely blown up. Right in front of the tow truck driver and it sounded like a cannon went off. He told me after he could hear again as well as me. We both have never experienced anything like that before. The pictures I'm providing are the damages of what jump starting the vehicle did.”
Owner complaint to NHTSAFiled Feb 23, 2025EngineODI 11644383

Fuel/propulsion system

41 reports
“My Bosch CP4 fuel pump failed causing my engine to stall while turning at a very busy/fast intersection. This can occur at speed without any warning of sudden failure, putting everyone on the road at risk. Fault code P0087 and P0191 were present, along with a flashing glow plug. Following EA No.: EA11-003 I removed the fuel metering valve and observed and documented metal shavings. The failed component is still installed on my vehicle as I will be having it serviced shortly. The fact that this same component has been recalled very recently in many domestic trucks, but not in the 600,000 VW/Audi vehicles it is installed in is concerning. EA No.: EA11-003 Date Opened: 7-Feb-2011 Date Closed: 27-Mar-2015 The date this analysis was closed was months before the Dieselgate Scandal broke, leads me to question its credibility. This repair is very expensive as a whole new fuel system needs to be installed, with the same questionable pump.”
Owner complaint to NHTSAFiled Feb 4, 2025Engine, Fuel/propulsion systemODI 11640739

Steering

37 reports1 crash
“I am Filing a complaint against Volkswagen group of America, I called they for assistants in fixing an issue with one of their dealers to replace an ignition switch. Volkswagen said they stand by their dealer and would not let me speak to the Zone Reps for that area or the Dealer Reps that assist the customer in coming to a solution. The Ignition switch is a safety item and the dealer is trying to charge me a high price for a new key because they own a monopoly in the area.”
Owner complaint to NHTSAFiled May 24, 2024Steering, Unknown or otherODI 11590597

Air bags

35 reports6 crashes1 related recall
“The contact owns a 2013 Volkswagen Jetta. The contact stated while starting the vehicle, the passenger’s side air bags indicator warning alarm sounded as if there was a passenger seated in the seat. The passenger’s side air bag warning light was illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 78,000.”
Owner complaint to NHTSAFiled Aug 10, 2023Air bagsODI 11537775
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 13, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.