Problems · NHTSA complaints

2011 Volkswagen Routan problems

Owners filed 175 complaints about the 2011 Volkswagen Routan with NHTSA between Jun 2011 and Feb 2025. The most-cited component is electrical system (111).

Complaints
175
Filed with NHTSA
Crashes
4
Reported by owners
Fires
2
Reported by owners
Injuries
21
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system111
  2. Engine48
  3. Fuel/propulsion system39
  4. Power train19
  5. Service brakes15
  6. Electronic stability control (esc)12
  7. Steering11
  8. Vehicle speed control8
  9. Air bags6
  10. Structure5
  11. Fuel system, gasoline2
  12. Seats2
  13. Engine and engine cooling2
  14. Seat belts1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20114
20122
20137
201412
201518
201636
201734
201816
201919
202016
20215
20223
20230
20241
20252

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

111 reports2 crashes1 fire
“loss of steering while driving, fluid loss multiple times since late september 2024(all while driving and no lights or warnings came on), 2 snapped serpentine belts, key ignition sticking(would not turn), dashboard not lighting up, rpm no longer rests below 1.5 - 2, car struggles to accelerate(especially uphill), car turns over and struggles to start, even though has newer battery. 1/9/25 driving to an appointment, upon reaching destination, a pop sound. No smell, no warnings came up on dashboard. Upon leaving, saw fluid leak, headed straight to dealership, at which a massive amount of fluid began pouring out of vehicle..in exact same area as original issue from 8/31/24.”
Owner complaint to NHTSAFiled Jan 10, 2025Steering, Electrical system, EngineODI 11635180

Engine

48 reports1 crash1 fire
“The contact owns a 2011 Volkswagen Routan. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. Several unknown warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 190,000.”
Owner complaint to NHTSAFiled May 7, 2024EngineODI 11587480

Fuel/propulsion system

39 reports1 crash
“THIS VEHICLE IS BASICALLY A CHRYSLER/DODGE WITH VW BRANDING, AND ONE OF THE KEYS IS EVEN A DODGE KEY. IT HAS THE SAME ISSUE WITH THE TIPM AND FUEL RELAY MODULE THAT WAS RECALLED ON THE 2011 CHRYSLER AND DODGE VANS. SEE FUEL PUMP RELAY RECALL NHTSA 14V-530. I'M ASKING THAT IT ALSO BE RECALLED FOR THE 2011 VW ROUTAN SINCE IT'S VERY DANGEROUS THAT MY CAR COULD STOP AT ANY MOMENT. I RECENTLY PURCHASED MY VAN FROM A USED CAR DEALER IN NEW JERSEY WHO NEGLECTED TO EVEN INFORM ME THAT THIS WAS A KNOWN ISSUE EVEN THOUGH I INFORMED THEM THAT I'D BE DRIVING THE CAR CROSS COUNTRY. WHEN I WAS IN GEORGIA THE CAR STARTED CRANKING, BUT WOULDN'T START AND IT HAS HAD THIS SAME INTERMITTENT ISSUE SINCE I ARRIVED IN FL. IT TOOK A WHILE FOR US TO FIGURE OUT WHAT WAS EVEN WRONG WITH IT BECAUSE WHEN THE AUTO SHOP RAN A DIAGNOSTIC, NO CODES WERE RETURNED. HOWEVER, WHEN THEY FINALLY GOT THE ISSUE TO OCCUR AGAIN, THEY FOUND THAT TAPPING ON THE FUEL RELAY MODULE IN THE TIPM WOULD ALLOW THE CAR TO START. THEY ADVISED TO TAKE IT TO CHRYSLER BECAUSE IT'S ACTUALLY A CHRYSLER VAN UNDER THE HOOD. WHEN I CALLED CHRYSLER, THEY TURNED ME AWAY BECAUSE THE VIN IS FOR A VW. WHEN I CALLED VW, THEY…”
Owner complaint to NHTSAFiled Aug 8, 2020Electrical system, Electronic stability control (esc), Fuel/propulsion systemODI 11344079

Power train

19 reports1 fire
“I OWN A 2011 VOLKSWAGEN ROUTAN MINIVAN AND THE IGNITION SWITCH STOPS WORKING I KNOW THERE ARE A FEW RECALLS FOR THIS ON THE 2009 AND 2010 YEARS I CALL VW CORPORATION AND THEY SAID THEY CAN'T HELP ME JUST BECAUSE THERE'S NO RECALLS ON MY VEHICLE THE PART THEY USED IN THE PREVIOUS YEARS IS THE SAME THAT IS DAMAGE IN MY VEHICLE SO I DON'T THINK IS FAIR AND I WOULD LIKE TO GET SOME HELP FOR THIS THANK YOU”
Owner complaint to NHTSAFiled Nov 21, 2020Power train, Electrical systemODI 11375679

Service brakes

15 reports
“The brakes randomly stop working. At random times you go to brake and have to push the pedal all the way to the floor to start stopping. 2nd issue. The car dies and looses all power at intermittent times while driving. The car has to be restarted while driving. Could be driving 70 on a hwy or 30 on a residential street. Either coast to the side of the road to restart... or quickly put the car in neutral and restart it while driving. Both of these have almost caused wrecks several times. Unknown own causes to both as they happen at random and different times.”
Owner complaint to NHTSAFiled Feb 17, 2025Steering, Vehicle speed control, Service brakesODI 11643273

Electronic stability control (esc)

12 reports
“CAR SHUT OFF NUMEROUS TIMES WHILE DRIVING. THERE WAS NO WAY TO TURN STEERING WHEEL IT JUST STOPS NOTHING YOU CAN DO TO KEEP IT RUNNING HOPEFULLY NO ONE IS TAILING ME BECAUSE IF NOT I WILL DEFINITELY CRASH. MECHANIC CAN'T SEEM TO FIND PROBLEM. MAYBE TIPM OR KEY FOB? CHANGED KEY FOB NO LUCK”
Owner complaint to NHTSAFiled Mar 26, 2019Steering, Electronic stability control (esc), EngineODI 11191746
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.