2010 Acura ZDX problems

“TL* THE CONTACT OWNED A 2010 ACURA ZDX. THE CONTACT STATED THAT WHILE IN AN UNDERGROUND PARKING GARAGE ON THE SECOND LEVEL AND ATTEMPTING TO PARK WITH THE BRAKE PEDAL APPLIED, THE VEHICLE UNINTENDED ACCELERATED RAPIDLY CAUSING IT TO CRASH INTO A CEMENT WALL. THE DRIVERS SIDE STEERING WHEEL AIR BAG PARTIALLY DEPLOYED WITH FORCE AS A GRAY SUBSTANCE EMITTED. THE DRIVER SUSTAINED BACK PAINS, NECK PAINS, BURN MARKS TO THE BODY, RIGHT LEG, ARM AND HAND PAINS WHICH REQUIRED FURTHER MEDICAL TREATMENT. THE SUBSTANCE CAUSED PROBLEMS WITH A SORE THROAT. AN INCIDENT REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A DEALER (KING ACURA: 1687 MONTGOMERY HWY, HOOVER, AL 35216, 1-(888) 468-0553) WHERE IT WAS DEEMED AS A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED OF THE CRASH AND THE OWNER WAS WAITING TO DETERMINE A RESPONSE TO INVESTIGATE THE CAUSE OF THE CRASH. IN ADDITION, THE CONTACT MENTIONED THAT PRIOR TO THE CRASH THE ENGINE OIL LOW WARNING LIGHT ILLUMINATED AND AN UNKNOWN RECALL RELATED TO THE FAILURE WAS RECEIVED FOR OIL CONSUMPTION. THE APPROXIMATE FAILURE MILEAGE WAS 112,913.”

“ACURA IS NOT STANDING BY ITS BRAND WITH THE KNOWN FAULTY ACTIVE DAMPER SYSTEM ON CERTAIN ACURA YEARS/MODELS. ACURA REFUSES TO PAY CLAIMS AGAINST ITS OWN POLICY ON THE TSB RELEASED. MY VEHICLE HAS AN ISSUE WITH THE ACTIVE DAMPERS AND ALL 4 STRUTS NEED REPLACING AT A COST OF ABOUT $4000. ACURA WILL NOT HELP ME STATING THE EXTENDED WARRANTY EXPIRED MAY 8, 2017. HOWEVER THEY INCLUDE VERBIAGE OF 7 YEARS AFTER PURCHASE REGARDLESS OF DATE, MY CAR WAS ORIGINALLY PURCHASED FEB 2011 WELL WITHIN THE 7 YEAR TIME FRAME. AT ANY SPEED GOING OVER BUMPS THE CAR MAKE CLUNKY SOUNDS FRONT AND REAR AND FEELS BOATY, LESS STABLE. THE CONDITION WAS HAPPENING SINCE WINTER, 3 OF 4 STRUTS ARE BLOWN. CAUSING A NEED FOR ALL 4 STRUTS TO BE REPLACED. DIAGNOSED 7/7/2017 BECAUSE I WAS NOT MADE AWARE OF THE EXTENDED WARRANTY AND FIGURED I'D WAIT UNTIL MY NEXT OIL CHANGE TO DRIVE THE 20 MILES TO MY ACURA DEALER. THIS IS A KNOWN ISSUE AND ACURA REFUSES CLAIMS FOR REIMBURSEMENT FOR MOST PEOPLE WITHOUT CAUSE OR JUSTIFICATION. ACURA TREATS THE EXTENDED WARRANTY OF AN ACURA OEM PART KNOWINGLY FAULTY AS A FAVOR TO CUSTOMERS AND NOT A RIGHT TO SAFETY.”