Problems · NHTSA complaints

2014 Buick Lacrosse Eassist problems

Owners filed 60 complaints about the 2014 Buick Lacrosse Eassist with NHTSA between Jun 2014 and Apr 2025. The most-cited component is electrical system (13).

Complaints
60
Filed with NHTSA
Crashes
7
Reported by owners
Fires
1
Reported by owners
Injuries
4
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system13
  2. Steering12
  3. Air bags7
  4. Electronic stability control (esc)5
  5. Service brakes5
  6. Exterior lighting5
  7. Seat belts4
  8. Wheels4
  9. Engine4
  10. Structure3
  11. Power train3
  12. Suspension2
  13. Vehicle speed control2
  14. Tires1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20142
20159
20169
20175
20188
20195
20205
20217
20224
20232
20242
20252

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

13 reports
“Odometer Fraud. The contact purchased a 2014 Buick LaCrosse. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 92,864, and at the time of registration, it was discovered that the mileage was 84,924. Local authorities had not been contacted.”
Owner complaint to NHTSAFiled Apr 25, 2025Electrical systemODI 11656738

Steering

12 reports
“The contact owns a 2014 Buick LaCrosse. The contact stated that while his wife was driving on the highway at 25 MPH, the “Service Power Steering” message was displayed, and shortly afterward the vehicle lost power steering functionality and the steering wheel became difficult to turn. The contact stated that his wife proceeded to make her way onto the side of the highway and parked the vehicle. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 79,535.”
Owner complaint to NHTSAFiled Feb 3, 2025SteeringODI 11640372

Air bags

7 reports6 crashes
“WAS IN A ACCIDENT 2/16 SPEED LIMIT 40 DRIVING ON CITY STREET. CAR IN FRONT OF ME STOPPED IN MIDDLE OF THE RD AND STARTED BACKING UP TRIED TO AVOID COLLISION AND STILL HAD IMPACT. THE AIRBAGS DID NOT DEPLOY AND THE CAR ENGINE SEEMED TO ACCELERATE INSTEAD OF SLOW DOWN. I HAD THIS HAPPEN ONE TIME BEFORE WHILE BREAKING BUT THEN IT SWITCHED BACK AND DROVE NORMAL CALLED DEALERSHIP AND THEY SAID NO RECALLS. MY CAR WAS A TOTAL LOSS FRONT IMPACT NO AIRBAGS DEPLOYED”
Owner complaint to NHTSAFiled Mar 19, 2019Air bags, Service brakes, EngineCrash reportedODI 11189957

Electronic stability control (esc)

5 reports
“WHILE DRIVING TO WORK GOING APPROXIMATELY 55MPH IN MY 2014 BUICK LACROSSE I LOST ALL POWER STEERING. THE STABILATRAC INDICATOR CAME ALONG WITH A SERVICE ABS BRAKE LIGHT. I WAS NOT ABLE TO SET CRUISE CONTROL AS WELL. I WAS ABLE TO MAKE IT TO WORK AND HAD TO HAVE THE VEHICLE TOWED FOR SAFETY REASONS. *TR”
Owner complaint to NHTSAFiled May 18, 2020Steering, Electronic stability control (esc), Service brakesODI 11324923

Service brakes

5 reports1 crash
“PURGE VALVE SHUTTING OFF VEHICLE..DEALERSHIP CLAIM THEY REPLACE ROTORS BUT LIED..I HAVE REPLACE ON BOTH SIDE TURNING SIGNAL MIRROR 4XS..BACK LIGHTS ARE ALWAYS GETTING WATER IN THEM SEAL KEEP BREAKING.”
Owner complaint to NHTSAFiled Nov 27, 2019Suspension, Electrical system, Service brakesODI 11282722

Exterior lighting

5 reports1 crash1 fire
“TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED A BLUE PLASTIC TRIM DETACHED WITHIN THE HEADLIGHT CAUSING THE ILLUMINATION OF THE HEADLIGHT TO BE REDUCED. THE VEHICLE WAS TAKEN TO HYATT BUICK GMC LOCATED AT 922 FRONTAGE RD E, MYRTLE BEACH, SC 29577, PHONE NUMBER: 843-480-0029 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS A POSSIBLE FIRE HAZARD IF THE HEADLAMP WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.”
Owner complaint to NHTSAFiled Jan 7, 2020Exterior lightingFire reportedODI 11297693
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.