Problems · NHTSA complaints
2015 Buick Lacrosse Eassist problems
Owners filed 43 complaints about the 2015 Buick Lacrosse Eassist with NHTSA between Oct 2015 and Jun 2025. The most-cited component is steering (12).
Complaints
43
Filed with NHTSA
Crashes
5
Reported by owners
Fires
0
Reported by owners
Injuries
4
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Steering12
- Electrical system9
- Air bags7
- Service brakes4
- Exterior lighting3
- Seat belts2
- Fuel/propulsion system2
- Vehicle speed control2
- Service brakes, hydraulic1
- Power train1
- Engine1
- Fuel system, gasoline1
- Visibility/wiper1
- Interior lighting1
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
7
1
8
3
5
6
4
3
2
3
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2015 | 1 |
| 2016 | 7 |
| 2017 | 1 |
| 2018 | 8 |
| 2019 | 3 |
| 2020 | 5 |
| 2021 | 6 |
| 2022 | 4 |
| 2023 | 3 |
| 2024 | 2 |
| 2025 | 3 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Steering
12 reports
“The contact owns a 2015 Buick LaCrosse. The contact stated that while driving 25 MPH on a main road and attempting to make a right turn, the contact noticed that the steering wheel had become increasingly difficult to steer. The message "Service Power Steering - Drive with Care" was displayed. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,900.”
Electrical system
9 reports
“MY HEADLIGHTS CONTINUE TO BLOW, MY WINDSHIELD WIPERS WILL NOT COME ON. MY RADIO GOES OUT AND ON. WHEN STARTING MY CAR USING PUSH START MY CAR STALL. HESITATE TO START BUT FINALLY STARTS AFTER SO MANY TRIES. I HAVE HAD TO JUMP START CAR AND RECENTLY HAD A BATTERY REPLACED. NOW THE POWER STEERING IS GONE OUT. I CAN BARELY TURN STEERING WHEEL., THIS HAPPENED WHILE DRIVING HOME FROM WORK. MY DASHBOARD IS VERY DIM. IT WENT COMPLETELY BLACK A COUPLE OF TIMES WHILE DRIVING WHEN CAME BACK IT'S BARELY LIT I CAN BARELY SEE GAS GAUGE, OR SPEED ODOMETER.”
Air bags
7 reports4 crashes
“The contact owns a 2015 Buick Lacrosse. The contact stated while driving at 55 MPH, another vehicle spun uncontrollably and crashed into the driver's side door of the vehicle and the door caved in. The contact hit the left side of her head against the front driver's side window. The air bags failed to deploy. The fire department assisted the contact out of the vehicle by cutting the driver-side door. The contact was transported to the hospital with the assistance of emergency units. The contact sustained soreness on the left side of her body, from the neck down to the legs. The contact also sustained bruises on the left side. A police report was filed. The vehicle was towed to a tow yard. The contact associated the failure NHTSA Campaign Number: 17V437000 (Air Bags, Seat Belts); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.”
Service brakes
4 reports1 crash
“The contact owned a 2015 Buick Lacrosse. The contact stated while making a right turn and attempted to depress the brake pedal but failed to stop. The contact stated no warning light was illuminated. The contact stated he crashed into a low road divider and came to a stop. The air bags did not deploy. The contact sustained injuries on his left shoulder down to his left hip but did not seek medical attention. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The contact towed the vehicle to his residence and then to the local dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 45,000. The VIN was not available.”
Exterior lighting
3 reports
“WHILE DRIVING HOME ON A CITY STREET WE NOTICED THAT BOTH LOW AND HIGH BEAM LIGHTS WERE NOT WORKING.”
Seat belts
2 reports
“The part of the driver seat belt that goes under the seat and is attached by a metal cable. The cable totally ripped apart. The date is approximate because I did not notice it until it was almost completely broken off. . I had the seatbelt repaired at the dealer Mangino Buick in Ballston spa New York, at the sum of $300they said GM refused to cover it. I tried to explain that this is a Safety issue not a warranty item. This never happens.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.