Problems · NHTSA complaints
2011 Buick Lacrosse problems
Owners filed 169 complaints about the 2011 Buick Lacrosse with NHTSA between Nov 2010 and Jul 2026. The most-cited component is electrical system (32).
Complaints
169
Filed with NHTSA
Crashes
15
Reported by owners
Fires
1
Reported by owners
Injuries
12
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Electrical system32
- Engine30
- Suspension27
- Power train19
- Service brakes17
- Visibility/wiper14
- Steering12
- Air bags11
- Visibility9
- Vehicle speed control9
- Electronic stability control (esc)9
- Seats9
- Structure8
- Fuel/propulsion system5
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 9, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
2
19
10
6
11
15
12
13
15
15
13
21
6
5
2
2
2
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2010 | 2 |
| 2011 | 19 |
| 2012 | 10 |
| 2013 | 6 |
| 2014 | 11 |
| 2015 | 15 |
| 2016 | 12 |
| 2017 | 13 |
| 2018 | 15 |
| 2019 | 15 |
| 2020 | 13 |
| 2021 | 21 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 2 |
| 2025 | 2 |
| 2026 | 2 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Electrical system
32 reports1 fire
“The contact purchased a 2011 Buick Lacrosse. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 143,939 and at the time of registration, it was discovered that the mileage was 231,952.”
Engine
30 reports1 crash1 fire
“I am reporting a serious safety defect involving a 2011 Buick LaCrosse CXL. The vehicle has repeatedly shut off while being driven, creating a dangerous situation. The issue first occurred in January 2026. The vehicle was later towed for repair in February 2026, and I was told the issue had been fixed and picked up the vehicle 3/20/2026 and gave 1600. However, on April 9, 2026, the vehicle shut off again while driving. This issue has occurred multiple times and persists despite repair attempts. When the vehicle shuts off, it creates a loss of power and poses a significant safety risk in traffic. I am concerned that this may be a broader safety issue and am requesting that this defect be documented and investigated.”
Suspension
27 reports3 crashes2 related recalls
“The contact owns a 2011 Buick Lacrosse. The contact stated that while attempting to use the defroster, the HVAC system was not working properly, and paper towels were used to wipe the inside and outside windshield. Additionally, the contact stated that while driving approximately 15 MPH or while slowing down to come to a stop, there was an abnormal creaking sound coming from the rear end of the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was advised to take the vehicle to the dealer to have the HVAC system reprogrammed. The vehicle was taken to a dealer; however, the HVAC system could not be reprogrammed. The vehicle was not repaired. The contact had not taken the vehicle to a dealer or mechanic to have the abnormal sound coming from the rear end diagnosed. The contact researched online and related the failures to NHTSA Campaign Number: 11V149000 (Visibility) and 20V764000 (Suspension); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.”
Power train
19 reports2 crashes
“The component is the brakes and the brake pedal while not engaging the brakes they remained on even after the vehicle was shut off .the vehicle brake lights remained on this was not duplicated when I took the car in by the dealer of how the brake remains engaged we even when not being used I would have to release the break by pulling it up with my foot while driving . This was duplicated and witnessed by two others the dealership where I bought the car and a trusted mechanic. which no avai there was no warning light indicating any type of concern prior to it doing this. the brake pedal being slightly stuck my transmission shifts not properly and hot feeling to the car now I have a warning saying that AC will not work due to the overheating of my engine which I believe to have repaired however the repair that was believed to be the problem obviously wasn't the problem because the light still remains on and the fan runs continuously the minute I start the car to the time I shut the car off I live in North Dakota and it is -1 today and the fan continues to run at all times and the warning light is on cooling fan the car lunges at times which is easy to lose…”
Service brakes
17 reports4 crashes
“When going around town or on the highway the steering wheel will start shaking badly and when going to break even after the breaks have been changed the parking break will not stay on and the steering wheel will start shaking horribly to the point where your might crash your car I have had the car looked at multiple times by different manufacturers dealerships and auto shops and they all say to Change the breaks I tell them that I had them changed by Buick and Chevrolet of Dan Cummins where I had got the car and they done the same thing over again as when I bought the car”
Visibility/wiper
14 reports
“When driving in rain and high humidity, the windshield and front windows will often completely fog up with moisture on the inside of the car. It can make seeing outside while driving impossible and risks an accident. In three years we have found no settings on the climate control system that will avoid this problem. We have had the heater core replaced in a futile attempt to remedy the situation. We have been told by Buick that there is no fix or recall.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 9, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.