Problems · NHTSA complaints
2014 Buick Lacrosse problems
Owners filed 63 complaints about the 2014 Buick Lacrosse with NHTSA between Jun 2014 and Jul 2026. The most-cited component is electrical system (14).
Complaints
63
Filed with NHTSA
Crashes
7
Reported by owners
Fires
1
Reported by owners
Injuries
4
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Electrical system14
- Steering12
- Air bags8
- Service brakes6
- Electronic stability control (esc)5
- Exterior lighting5
- Power train4
- Seat belts4
- Wheels4
- Engine4
- Vehicle speed control3
- Structure3
- Suspension2
- Tires1
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
2
9
9
5
8
5
5
7
4
2
2
3
2
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2014 | 2 |
| 2015 | 9 |
| 2016 | 9 |
| 2017 | 5 |
| 2018 | 8 |
| 2019 | 5 |
| 2020 | 5 |
| 2021 | 7 |
| 2022 | 4 |
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 3 |
| 2026 | 2 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Electrical system
14 reports1 related recall
“The contact owns a 2014 Buick Lacrosse. The contact stated that after the vehicle was turned off, residual electrical power activated in the vehicle. The power windows and sunroof remained operational, and the instrument panel remained activated. The vehicle was taken to a local dealer, who diagnosed that the driver's door window switch was faulty and needed to be replaced; however, the vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V317000 (Electrical System); however, the contact related the failure to the recall. The manufacturer was not yet notified of the failure. The failure mileage was 115,000.”
Steering
12 reports
“The contact owns a 2014 Buick LaCrosse. The contact stated that while his wife was driving on the highway at 25 MPH, the “Service Power Steering” message was displayed, and shortly afterward the vehicle lost power steering functionality and the steering wheel became difficult to turn. The contact stated that his wife proceeded to make her way onto the side of the highway and parked the vehicle. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 79,535.”
Air bags
8 reports6 crashes2 related recalls
“WAS IN A ACCIDENT 2/16 SPEED LIMIT 40 DRIVING ON CITY STREET. CAR IN FRONT OF ME STOPPED IN MIDDLE OF THE RD AND STARTED BACKING UP TRIED TO AVOID COLLISION AND STILL HAD IMPACT. THE AIRBAGS DID NOT DEPLOY AND THE CAR ENGINE SEEMED TO ACCELERATE INSTEAD OF SLOW DOWN. I HAD THIS HAPPEN ONE TIME BEFORE WHILE BREAKING BUT THEN IT SWITCHED BACK AND DROVE NORMAL CALLED DEALERSHIP AND THEY SAID NO RECALLS. MY CAR WAS A TOTAL LOSS FRONT IMPACT NO AIRBAGS DEPLOYED”
Service brakes
6 reports1 crash
“WHILE DRIVING TO WORK GOING APPROXIMATELY 55MPH IN MY 2014 BUICK LACROSSE I LOST ALL POWER STEERING. THE STABILATRAC INDICATOR CAME ALONG WITH A SERVICE ABS BRAKE LIGHT. I WAS NOT ABLE TO SET CRUISE CONTROL AS WELL. I WAS ABLE TO MAKE IT TO WORK AND HAD TO HAVE THE VEHICLE TOWED FOR SAFETY REASONS. *TR”
Electronic stability control (esc)
5 reports
“I WAS ON THE HIGHWAY ON THE INTERIOR LANE AT 75 MPH WHEN ALL THE SUDDEN I GOT A AUDIBLE AND VISUAL ALARM INDICATING STEERING FAILURE. I THEN GOT THE SAME FOR STABILTRAK FAILURE. THE STEERING ASSIST WAS OBVIOUSLY GONE IMMEDIATELY AND THE CAR STARTED FLOATING BACK AND FORTH. I HAD MY WIFE AND 92 YEAR OLD MOTHER-IN -LAW WITH ME AND IT WAS MISTING HEAVILY SO I CAREFULLY CONTINUED TO DRIVE AT A REDUCED SPEED. I TOOK THE CAR IN AND THEY SAID THE STEERING WAS NOT GETTING ELECTRICITY. ALSO, THEY SAID THE PASSENGER SIDE REAR WHEEL SENSOR WENT OUT WHICH CAUSED THE BACK AND FORTH MOTION. THE CAR DEALERSHIP WANTS TO CHARGE ME $3400 FOR THE REPAIRS. I SEE THAT THERE WERE RECALLS ON OTHER GM PRODUCTS FOR THE STEERING ON SIMILAR MODELS I.E. CADILLAC ETC. I FOUND SEVERAL INSTANCES ONLINE FOR BUICK LACROSSE BUT FOR SOME REASON NOT ALL WERE REPORTED. I BOUGHT THIS CERTIFIED VEHICLE MAY 2018 WITH 19,520 MI. WHICH IS AT AROUND 42,500 MI. NOW. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS PRODUCT IN THE FUTURE AND WOULD LIKE FOR N.H.T.S.A TO TAKE ANOTHER LOOK AT THIS STEERING ISSUE AND WHY THESE TWO ISSUES WITH THE SENSOR AND THE STEERING OCCURRING AT THE SAME TIME.”
Exterior lighting
5 reports1 crash1 fire
“TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED A BLUE PLASTIC TRIM DETACHED WITHIN THE HEADLIGHT CAUSING THE ILLUMINATION OF THE HEADLIGHT TO BE REDUCED. THE VEHICLE WAS TAKEN TO HYATT BUICK GMC LOCATED AT 922 FRONTAGE RD E, MYRTLE BEACH, SC 29577, PHONE NUMBER: 843-480-0029 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS A POSSIBLE FIRE HAZARD IF THE HEADLAMP WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.