2020 Cadillac CT5-VRecalls, problems, MPG & safety

“I am filing an urgent consumer safety complaint against Bert Ogden Cadillac in [XXX] for a severe federal safety recall violation. My 2020 Cadillac CT5 is experiencing catastrophic transmission failure, including severe slipping and violent pulling during acceleration. This creates an immediate risk of sudden highway drive-wheel lock-up as warned under active GM Recall N242480630.On XXX, I brought the vehicle to Bert Ogden Cadillac and explicitly raised the transmission recall. The service agent, Patty, dismissed the recall, illegally charged me a 252.71 diagnostic fee for an active safety campaign, and turned me away with an out-of-pocket repair estimate of 12,138.80, which I could not afford. The dealer's own written service notes explicitly state: "customer will come back for recall," proving no work was performed.However, the online GM portal shows that the dealership subsequently went into the national database behind my back and fraudulently reported this identical safety recall as "Completed" on XXX.I contacted Cadillac Corporate on XXX, and they opened an internal investigation under GM Case Number XXX. However, corporate management was hostile,…”

“The contact owns a 2020 Cadillac CT5. The contact stated that while the vehicle was parked and using the key fob to open the door, the door on the driver’s side failed to open. The failure was a recurring failure. The dealer was contacted and diagnosed the vehicle with an exterior door handle failure on the driver’s side. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.”