2019 Cadillac CTS-V problems

“I am submitting this safety defect complaint to the National Highway Traffic Safety Administration (NHTSA) regarding the unexpected failure of the front passenger head restraint in my Cadillac CT6-V. My vehicle recently underwent infotainment system repairs at Crest Cadillac, an authorized GM dealership. The passenger seat had not been occupied for several months. When a passenger recently sat in the seat, the head restraint unexpectedly fell over and became nonfunctional. There was no collision, impact, misuse, or known event explaining this failure. The vehicle is currently at an authorized GM dealership for evaluation. I am concerned that this failure may be associated with the recent dealership repairs or an underlying component defect. More concerning, two individuals in an online Cadillac CT6 owners’ group stated that this particular component fails more frequently than one would expect. These reports suggest a potentially recurring safety defect rather than an isolated incident. Federal Motor Vehicle Safety Standard No. 202a (49 CFR § 571.202a) establishes mandatory head restraint safety requirements intended to reduce neck injuries during collisions. A…”

“The contact owns a 2019 Cadillac CT6. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly shifted hard, and the service warning light was illuminated. The contact stated that while accelerating and decelerating, the vehicle shuddered and hesitated. There was smoke coming from the vehicle. The vehicle was taken to the dealer on several occasions. The dealer diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The contact stated that the failure was associated with a previous transmission software update. The failure mileage was approximately 47,000.”