Problems · NHTSA complaints

2012 Chevrolet Captiva problems

Owners filed 145 complaints about the 2012 Chevrolet Captiva with NHTSA between Dec 2013 and Jul 2026. The most-cited component is electrical system (89).

Complaints
145
Filed with NHTSA
Crashes
2
Reported by owners
Fires
4
Reported by owners
Injuries
3
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system89
  2. Engine38
  3. Electronic stability control (esc)20
  4. Steering12
  5. Power train9
  6. Fuel/propulsion system8
  7. Air bags8
  8. Service brakes7
  9. Vehicle speed control7
  10. Exterior lighting7
  11. Parking brake2
  12. Wheels1
  13. Tires1
  14. Seats1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20131
20145
201515
201614
201721
201830
201926
202016
20216
20223
20234
20242
20250
20262

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

89 reports1 fire
“The component that has failed has been the transmission and the AC. My safety was at risk because the car wouldn’t drive forward whilst on the road. It has been confirmed by independent service. Yes the problem has been inspected by representatives. There was a warning that was said “Check transmission engine””
Owner complaint to NHTSAFiled Feb 17, 2024Electrical system, Unknown or otherODI 11572562

Engine

38 reports1 fire
“Engine light came on lost compressions. Engine wouldn't turn off. Steering was loose like we were on water. Traction control and stabilitrac were disabled and unable to turn bsvjninuiHas to press breaks to the floor. If I was going any faster I could have lost control. The repair shop replaced the fuse box and Bcm not even 3 miles engine light came back on and it misfires, pistons problems, compression. I called the dealership I bought it from and they state it's safe!”
Owner complaint to NHTSAFiled Apr 19, 2022Electrical system, Vehicle speed control, EngineODI 11461301

Electronic stability control (esc)

20 reports1 crash
“WHILE DRIVING - OR EVEN SITTING STILL - RADIO AND CLOCK WILL SHUT OFF, "SERVICE STABILITRACK LIGHT" ILLUMINATES ON DASH WITH THE MESSAGE SHOWING ON THE MESSAGE CENTER DASH DISPLAY. AFTER 5 SECONDS OR SO, IT DISAPPEARS; HOWEVER OCCURS OFTEN BUT NO CONSISTENT (SOMETIMES NONE AT ALL, SOME TIMES 4 OR SO TIMES IN A 20MI DRIVE). BATTERY AND ALTERNATOR ARE BRAND NEW (ALTERNATOR HAS BEEN REPLACED TWICE IN 12 MONTHS). VEHICLE IS OWNED OUTRIGHT AND HAS 142,000+ MILES.”
Owner complaint to NHTSAFiled Sep 25, 2020Electrical system, Electronic stability control (esc), EngineODI 11361055

Steering

12 reports1 crash
“My shifter doesn't recognize that its in park and won't let me remove my keys. It gets stuck on ACC and I can't turn my key/ignition to the off position. And for the 3rd time it's like popped outta gear. I bought it used. This started 2 months ago but for the 10 days its continually gotten worse. 8 outta 10 times I go to put it in park and I can't get key out. I haven't had it inspected or looked or anything else like that. I Googled it and i read up on how this is an issue for 2012 to 2014 Chevrolet Captiva. But no recall for 2012 year. I don't know what time do. There was no accidents regarding this issue.”
Owner complaint to NHTSAFiled Mar 30, 2026Steering, Unknown or otherODI 11728052

Power train

9 reports
“While driving on an interstate, the voltage suddenly began to decrease. Within a few minutes, the car died on the highway. we were able to get it to the shoulder. No electrical equipment worked, including the emergency lights. After taking it to a garage, the mechanic said the alternator was working fine, but the battery was drained. He was able to start and run the car, but the computer indicated that a long-term memory issue with the computer, itself, was indicated. Also, previous to this, the transmission had to be rebuilt. Maybe DumDum should declare that all Americans made vehicles are presumed to be defective, and subject to a recall!”
Owner complaint to NHTSAFiled Jun 10, 2023Power train, Electrical systemODI 11526330

Fuel/propulsion system

8 reports
“I am not sure what component could be one could be several. When I pulled into my driveway and put it in park. The engine light came on and the stereo went off. When checking the stereo would not turn back on and nothing on the instrument panel would work, heater/air conditioning, rear wipers, heated seats, hazard lights, the parking/emergency break literally nothing. So I turned the key in the ignition to the off position took the key out and the engine continued to run? I called onstar from the vehicle and realized that didn't work either so I had called from my cell. They advices me to call a mechanic. Unable to do so as it was 9pm and not was mechanic shop was available I looked online. I ended up pulling the fuel relay switch and waited several minutes for it to finally die then I undid the negative battery cable. Tried again the next day and same thing happened. It is available for inspection as I have no clue as to if and when it can be fixed. My safety was at risk due to the vehicle not shutting off and a fire/explosion could happen. The safety feature or requirement of the hazard lights (good thing I wasn't on the freeway) the parking/emergency break…”
Owner complaint to NHTSAFiled Apr 4, 2022Electrical system, Engine, Fuel/propulsion systemODI 11459472
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.