NHTSA lists 1 safety recall and 39 owner complaints for the 2019 Chrysler Pacifica Plug-in Hybrid. Most complaints involve electrical system (18) and power train (15).
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
“While driving the car down a busy 4 lane road at 55mph on [XXX] around [XXX] in Irvine, CA, the car began to shake as the steering locked up and alerts came up on the dash that the power steering had failed. After turning the car off and on it did not fix it. Leaving it off for 15 mins seemed to make the error go away. We had it towed to Tustin Tuttle Chrysler dealership for service. The dealership found the fault code in the log, it was a power steering control failure. They could not replicate the circumstance and insist on releasing the car as safe to drive; putting my family and the public at great risk. The dealership refuse to even run diagnostics on the faulty identified part. They said if they cannot recreate the problem they won’t fix it, even though they see the error code on their scanner. They shouldn’t be telling me the car is safe when it is clearly not. They only drove it 30 miles and did not check wiring or even pop the hood. They have done no work to deem it safe and this is fraud. Rochelle, the service manager, has told us over the phone that she will not work on the car, because she believes she will not be reimbursed for the work. She has…”
“The contact owns a 2019 Chrysler Pacifica Plug-In Hybrid. The contact stated while driving 75 MPH down a winding mountain road, the message “Pull Over Immediately - Vehicle will Shut down Soon” was displayed. The contact pulled over and was able to restart the vehicle. The contact stated that the message was displayed three times. The vehicle was driven to the local dealer, where it was diagnosed that a software update and transmission rebuild were needed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 70,200.”
“Got on freeway on ramp. About 3/4 of a mile later, warning came on “Stop Safely, vehicle will shut off soon” - red turtle appeared, and service engine soon light came on. 1. Transmission - it is at this point, but part has been ordered to replace 2.Going freeway speeds (73MPH) and had to immediately slow and pull over with little warning. If the traffic would have been heavier, there is a good chance a collision would have occurred. 3. Yes - it was taken to a dealership today (5-9-24) and they indicated it is a transmission issue, and are ordering parts to correct this issue 4. No warnings prior to it coming on when I was driving.”
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
1 safety recall as of Oct 29, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 39 complaints with NHTSA. The most-cited components are electrical system (18), power train (15), engine (13). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.