2013 Chrysler Town And Country steering problems

“The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that the failure occurred while driving uphill on a very narrow street. The contact was able to shift the vehicle into park, while using both feet to depress the brake pedal. The vehicle was stopped, and the contact turned off the vehicle. The contact stated that her four-year-old granddaughter was a passenger in the vehicle and the situation was very scary. The contact waited for several minutes, before restarting the vehicle. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred several times and the vehicle had been taken to an independent mechanic several times; however, the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.”

“The WIN module in the listed vehicle has failed and is being replaced. This is the same type of WIN module that was contained in a recall for 2008-2010 models and should be updated to include the models beyond 2010. The problem has been random for a couple of years, but recently we have had constant issues with the vehicle shutting off while driving, leaving no power for steering or braking. The entire vehicle shuts off randomly, including WHILE DRIVING and is dangerous for anyone who owns this model vehicle. I am surprised and disappointed that newer models (same base design) are experiencing the same issue and nothing has been done. The following websites address the issue with model years similar to mine. [XXX] [XXX] [XXX] [XXX] [XXX] Included with this complaint is the repair estimate for my vehicle ($2057.38 for the replacement WIN module and programming). I have also included the NHTSA recall specific to this problem on 2009-2010 models, which have the same components as mine.”

“In two separate incidents on 5/4/23 and 5/5/23, while DRIVING, the vehicle has stalled without warning. The engine completely shut off. Power steering and breaks stopped functioning properly making it VERY difficult to pullover and stop. Once pulled over, had to place the vehicle in park, completely turn off the electrical and restart the vehicle. No warning lamps or messages appeared before or after the incident. The vehicle has been displaying some issues starting recently, especially when using the push button. However, we have always been able to get it to start by inserting the key. This is an incredibly dangerous situation for the driver and any occupants as it has happened without warning while driving on highways which could very easily result in an accident if unable to pullover safely or stop if the breaks are not working. The vehicle has not yet been inspected, but we plan to get it inspected as soon as possible.”

“Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I pulled over as far as I could and was nearly hit multiple times by semis and other vehicles. I had my 4 children in the car with me and they are traumatized now. They were bawling because they thought they were going to get hit. We had a sheriff call for a tow truck which was not free. We were left stranded in the dark, in the cold, for an hour just this incident. It once was an issue that only happened occasionally. It happened 6 times this past week while I was out of state for holidays. This is my only means of transportation and having a newborn I have to be able to get around safely. I will state again NO warning prior, and no engine light after to diagnose the issue. Myself and my 4 children could have lost our lives last night. The officers who stopped could have…”

“Our van just stops running when driving. This causes the power steering and brakes to stop working, no warning at all anything is happening. This has happened several times in the last three days. I coasted to side of road once. I almost rear-ended and was almost rear-ended in same incident today due to sudden shut off. I fear for my life and family safety. I have a son who travels in a wheelchair in the vehicle and our only transportation. My son cannot go to school now as he has no transportation to get there since this is his wheelchair van. He cannot ride in a regular vehicle, he must ride in his powerchair due to mobility and specialized seating. Two weeks ago, vehicle acted like we didn't have traction and wheels locked up. That has happened several times. Then two days before the stop running started the traction control light came on but it was perfectly normal driving situations. Light turned off after car was turned off and hasn't come back on. No warning lights or other alerts have come on in van. Very costly, TIPM system was replaced November 2020 due to issues with vehicle power issues on not starting fully and loosing power.”

“On occasion at least four different times in the past two months, my vehicle has completely shut off while I am driving it. In an instant, a warning comes on my dash that has a lightening bolt, the engine and all electrical/power shuts off, the wheel locks, and I am only able to brake. I have taken it to the dealership where they charged me $100 to find what the issue was, even though unsuccessful. They said because the vehicle showed no codes, they didn’t know the reason for the malfunction, and sent me home. I called Chrysler Recall and they said because there are no open recalls, they are unable to help me. When searching online, I see a lot of people have had this exact same issue but no one helps them fix it. Lawsuits have emerged. Accidents have happened. I have three small children who rely on me and my vehicle. It is completely unsafe for us to drive and for others around us on the road. No one will help diagnose or fix the problem. I need help fast! Please help me.”