2011 Ford Edge latches/locks/linkages problems

“The contact owns a 2011 Ford Edge. The contact stated that the “Driver's Door Ajar” warning light was illuminated even though the door was securely closed and locked. The vehicle was taken to the dealer, who diagnosed that the door latch had failed and needed to be replaced. The vehicle was repaired. The contact stated that approximately one year later, the failure reoccurred with the passenger’s side door. The warning light caused the interior light to remain illuminated and the alarm to activate intermittently. The vehicle was returned to the dealer who diagnosed the vehicle and determined that the door latch on the passenger’s side door had failed and needed to be replaced. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.”

“The contact owns a 2011 Ford Edge. The contact stated that after closing the front driver's side door, the "Door Ajar" message was displayed, and the interior lights remained illuminated. The contact was concerned that the front driver's side door might open while driving. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 139,000.”

“The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the driver’s side front door swung open independently and she had to hold the door shut while driving. The door failed to remain closed. The contact was able to safely drive home. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.”

“I own a 2011 Ford Edge that has a reoccurring door latch issue. This is a well known issue with certain Ford Edge years. The door latches are defective and malfunction, causing a "door ajar" dash warning light and the interior lights come on. We have had all 4 door latches replaced, but I currently have one malfunctioning again. The last one I had replaced in 2018 was not covered under warranty, and cost me $350. I spoke with Ford and they refuse to reimburse me. My daughter currently drives this car. It is unsafe when the interior lights come on at night when driving due to this issue. Ford should step up and recall these models with this problem.”

“The contact owns a 2011 Ford Edge. The contact stated while driving 60 mph, the tailgate ajar warning light illuminated. The contact pulled over to the side of the road and checked and saw that the tailgate was closed. The contact opened and then closed the tailgate, re-entered the vehicle however, the warning light reappeared. The contact stated that occasionally, the tailgate would unlock inadvertently. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage is 180,000.”

“TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE ALARM INDEPENDENTLY ACTIVATED DUE TO THE PASSENGER'S SIDE DOOR BEING AJAR. THE CONTACT RECEIVED A FIELD SERVICE ACTION NUMBER: 19N09 (LATCHES/LOCKS/LINKAGES) FROM THE MANUFACTURER AS PART OF A CUSTOMER SATISFACTION PROGRAM. LEVITTOWN FORD LOCATED AT 3195 HEMPSTEAD TPK, LEVITTOWN, NY11756, AND WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE FIELD SERVICE ACTION WAS SPECIFIC TO THE DRIVER'S DOOR AND NOT THE PASSENGER'S DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.”