2013 Ford Edge service brakes, hydraulic problems

“The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds and attempting to decelerate or come to a complete stop, there was an abnormal sound while depressing the brake pedal. The brake warning light was illuminated. In addition, the contact stated that while in reverse, the rear-view camera displayed an upside-down image. The vehicle was taken to a local dealer where it was diagnosed and determined that the power booster brake hose needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact associated the failure with an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 100,000.”

“The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 30 MPH, the brake pedal was inoperative. The contact stated that the vehicle drove for several yards, and the contact was unable to reach the parking brake. The vehicle was shifted into park(P) to attempt to stop the vehicle. The contact stated that the vehicle crashed into the shrubs in front of the window at an independent mechanic shop, causing the vehicle to come to a stop right before almost crashing into the shop window, which resulted in minor damage to the front bumper. No warning lights were illuminated. The air bags were not deployed. An independent mechanic diagnosed the vehicle and stated that the brake pads and rotors needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed and determined that the brake booster module needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The failure had occurred on several occasions. There were no injuries…”

“The contact owns a 2013 Ford Edge. The contact stated that while driving at 25 MPH, the brakes failed, and the vehicle coasted to the side of the road. There was no warning light illuminated. The contact stated that the failure was recurrent. The dealer was notified of the failure, but repairs were pending due to parts unavailability. The manufacturer was not made aware of the failure. The failure mileage was approximately 226,424.”

“The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, after being cut off by another driver, the contact attempted to make an emergency stop; however, while the brake pedal was depressed, the brake pedal went to the floorboard, extending the braking distance. The vehicle failed to stop as intended, increasing the risk of a crash. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 125,000.”

“The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 5 MPH and depressing the brake pedal while exiting a parking lot, the brake pedal went to the floorboard. The contact pumped the brake pedal to stop the vehicle. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.”

“The contact owns a 2013 Ford Edge. The contact stated that while driving at a slow speed and taking a right turn, while attempting to depress the brake pedal, the brake pedal felt mushy. The contact stated that excessive force was required to depress the brake pedal. The contact stated that the brake pedal had lost pressure for a moment. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under an open recall. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 13N02, as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 135,000.”