2010 Ford Escape Hybrid fuel system, gasoline problems

“The gas tank is leaking gas on the gas tank inlet plastic yellow retainer ring appears to be broken. This gas leak has put safety family members at risk. It appears to be a manufacturer defect built defective.”

“The contact owns a 2010 Ford Escape. The contact stated that while attempting to refuel the vehicle, the fuel filler door would not open and the contact attempted to use a screwdriver to open the fuel filler door. The contact was not able to refuel the vehicle. The vehicle was taken to the dealer and the dealer performed the recall repair for NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). However, the dealer did not have time to repair the fuel filler door. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.”

“TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT SMELLED FUEL AND NOTICED FUEL LEAKING ABOVE THE REAR DRIVER'S SIDE WHEEL. AVIS FORD (29200 TELEGRAPH RD, SOUTHFIELD, MI 48034, (248) 355-7500) STATED THAT THERE WAS NO RECALL AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THE SAME THING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL PUMP WAS CRACKED AT THE TOP. THE FUEL PUMP WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 114,000. *TR”

“TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MEL HAMBELTON FORD (888-491-0523, 1171 WEST KELLOGG AVE, WHICHITA, KS 67209) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR *JB”

“TL* THE CONTACT OWNS A 2010 FORD ESCAPE. ON DIFFERENT OCCASIONS, WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE AND FUEL INTAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CLINTON FORD LINCOLN (2850 VALLEY W CT, CLINTON, IA 52732, (563) 242-7011) WHERE A DIAGNOSTIC TEST LOCATED A FAILURE CODE RELATED TO THE FUEL LINE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SAME DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. PARTS DISTRIBUTION DISCONNECT.”

“TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN NOVEMBER OF 2016. AFTER, CONTACTING THE LOCAL DEALER (CORWIN FORD OF SPRINGFIELD IN SPRINGFIELD, MO), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.”