2014 Ford Escape seat belts problems

“The contact owns a 2014 Ford Escape. The contact stated that her mother observed that the driver's seat belt failed to retract properly over time and failed to secure the driver as intended. The contact stated that the seat belt was very loose. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.”

“the drivers seatbelt does not retract. The seatbelt is extended all the way loose in your lap. In an accident i don’t think it would work at all. Something is broken inside that doesn’t allow it to retract on its own at all.”

“Drivers side seat belt retractor or pretensioner does not work. You have to physically push the seat belt back into place. I feel if I were to get in an accident the seat belt would not help me. The vehicle only has 65,400 miles on it. I feel this is unacceptable and Ford should fix this as a safety issue. The dealer gave a estimate to fix this problem and I believe their estimate is unacceptable at $535 for parts and labor.”

“PURCHASED FROM FORD DEALERSHIP WHILE LIVING IN NEW YORK. UNDER THE WARRANTY, CHECK ENGINE LIGHT CAME ON AND FUEL LINE WAS REPAIRED IN 2016 (FORD CO), I NEVER RECEIVED ANY CORRESPONDENCE REGARDING ANY RECALLS FROM FORD COMP. SAME ISSUE OCCURRED AND I HAD TO PAY $2K TO REPAIR IT BECAUSE I WAS NOT AWARE OF ANY RECALLS. I MOVED TO WAXHAW, NC IN 2017. AFTER THE SAME ISSUE OCCURRING, I CALLED THE FORD MOTOR COMPANY IN LANCASTER, SC (MOVED HERE IN 01/2020). I FOUND OUT ABOUT THE MULTIPLE "RECALLS" ONLY WHEN I CALLED FORD CO IN LANCASTER. I WAS NEVER MAILED ANY RECALLS. THE FORD CO FOUND RECALLS AND I TOOK IT TO THEM ON 3/11/2020. NOTE THAT THEY DID NOT OFFER ME A LOANER CAR, EVEN THOUGH IT WAS RECALL WORK . I PICKED IT UP THE SAME DAY AND TWO DAYS LATER, IT OVERHEATED YET AGAIN. I CALLED FORD CO AND SPOKE TO JATOYA AND JAMIE. ON MARCH 17,2020, IT STALLED AND THEN STOPPED WHILE I WAS DRIVING ON THE HWY. CHECK ENGINE LIGHT CAME ON AGAIN. I TOOK IT TO FORD CO AND THEY STATED IT HAD MULTIPLE ISSUES THAT WOULD COST ME $6,700.60 TO REPAIR! THEY REPLACED THE COOLANT LEVEL SENSOR AND A LEAK. ON THE NHTSA VEHICLE SAFETY RECALL SITE, I DISCOVERED 5 RECALLS. RECALL#'S 17V472000…”

“THE COMMUNITY I LIVE IS LANDLOCKED (JUNEAU, ALASKA) AND THE ONE FORD DEALERSHIP CLOSED ITS DOORS A YEAR AND HALF LATER; SINCE THIS TIME THERE IS STILL NOT FORD DEALERSHIP OR AUTHORIZED FORD GARAGE IN THE JUNEAU AREA TO CORRECT THESE SIX RECALLED ITEMS - FORD TELLS MY I HAVE TO TAKE IT TO DEALER MYSELF, HOWEVER THE COST TO TRANSPORT THE 2014 ESCAPE WOULD COST IN THE THOUSANDS IN TRANSPORTATION COST. I'VE CALLED FORD SEVERAL TIMES OVER THE YEARS, AND REFUSED TO SEND TO SEND A TECHNICIAN OR OFFER A LOCAL REPAIR SHOP TO FIX THESE RECALLED ITEMS; SOME OF RECALLED ITEMS ARE PRETTY SERIOUS (POSSIBLE ENGINE FIRE, AND TRANSMISSION SLIPPING IN OR OUT GEAR). PLEASE HELP AS I TRY TO GET FORD TO FIX, BUT THEY OFFER NOTHING MORE EXPENSIVE COST TO ME FOR DEFECTIVE PRODUCT. THANK YOU, [XXX] *TR”

“THE MIDDLE REAR SEAT BELT LATCH DROPPED BELOW THE FOLD DOWN SEAT WHEN IT WAS FOLDED DOWN. THIS MADE FASTENING THE SEAT BELT IMPOSSIBLE. THE LATCH IS INACCESSIBLE. CANNOT BRING IT BACK UP WITHOUT COMPLETELY REMOVING THE SEAT.”