Problems · by component

2020 Ford Escape structure problems

606 owner complaints to NHTSA about the 2020 Ford Escape cite structure, 39% of all 1,548 complaints for this model year. NHTSA also lists 1 recall on this component.

Complaints
606
39% of all complaints
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
12
Reported by owners
01 —Owner reports

What owners say about the structure

Verbatim from NHTSA complaints, newest first
“Driver side door is increasingly noisy when opening the hinge makes a loud popping noise. The window will randomly not close. I saw on this website others are having the same problem. It has not been inspected by anyone, but can be.”
Owner complaint to NHTSAFiled Oct 24, 2026StructureODI 11773398
“The contact owns a 2020 Ford Escape. The contact stated that after the dealer performed an unknown recall repair on the front driver’s side door, the failure occurred. The contact stated that the front driver’s side window intermittently failed to roll up or roll down and made a squeaking sound while operating. The dealer was made aware of the failure and informed the contact that the front driver’s side door motor needed to be replaced, and the repair would be an out-of-pocket expense. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.”
Owner complaint to NHTSAFiled Aug 3, 2026Visibility, StructureODI 11754423
“The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the hatch was automatically raised to place groceries inside the vehicle; however, the hatch unexpectedly lowered and struck the contact on the head. Medical assistance was not needed. The contact placed a bag of ice on the head. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,400.”
Owner complaint to NHTSAFiled Jul 28, 2026StructureODI 11753292
“LIFTGATE APPEARS TO HAVE BEEN REMOVED AND REPLACED. THERE IS A GAP DIFFERENCE FROM THE LEFT REAR TO THE RIGHT REAR ON LIFTGATE. THERE IS ALSO RUST APPEARING ON THE BOLTS. CONDENSATION TUBE HAS DETACHED UNDER THE LIFTGATE. I TOOK MY VEHICLE TO THE MALL OF GEORGIA FORD SERVICE DEPARTMENT ON COMMERCE DRIVE IN BUFORD GEORGIA. THEY WERE NOT WILLING TO HELP AND STATED IT MAY NEED TO GO TO THEIR BODY SH0P.”
Owner complaint to NHTSAFiled Jul 7, 2026StructureODI 11748876
“I opened my passenger door & it made a terrible noise like it’s falling off the hinges. Door feels like I shouldn’t open it all the way or it may get stuck or just fall off”
Owner complaint to NHTSAFiled Jul 7, 2026StructureODI 11748914
“The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V829000 (Structure); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.”
Owner complaint to NHTSAFiled Apr 27, 2026StructureODI 11734120

Showing 6 of 606 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page
02 —Related recalls

1 recall on this component

Structure: hatchback

Free remedy

Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2025 Escape vehicles. The liftgate hinge covers may not be properly secured and detach from the vehicle.

StructureReported Dec 2, 2025NHTSA 25V829000
Data from NHTSA Recalls API · synced Nov 3, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.