2016 Ford Explorer air bags problems

“Description of Incident: The driver, [XXX] , was idling on a road near Lake Murray when her vehicle was rear-ended. Despite the force of the impact requiring Ms. [XXX] to be rushed to the hospital, the vehicle’s airbags failed to deploy. Post-Accident Concerns: Following the collision, the CEO of RideCare had the vehicle moved immediately to avoid public scrutiny. I have reason to believe the company is intentionally withholding the vehicle from inspection to prevent the XXX Highway Patrol or safety investigators from accessing the "black box" (Event Data Recorder). The vehicle is currently being stored inside the garage at the RideCare facility off [XXX] . Given that this company is responsible for the safe transport of vulnerable mental health patients, the failure of critical safety equipment and the subsequent attempt to hide evidence is a matter of urgent public safety. I request a formal investigation into the maintenance standards of this fleet and the specific safety failure”

“I have an airbag light on as well as the 2nd row inflatable seatbelt has stopped working. I took it into the dealership and they said it was generating codes B141B and B141C. Ford issued a Customer satisfaction program 21B11 specifically to fix this problem in 2022 but it expired less than a year later. Now my air bag and my seatbelt don't work. Ford knows about the safety defect and their dealers are charging people to fix it ($2400 in this case) rather than stand behind the safety of their product and do the right thing. This is clearly a safety issue that Ford should be addressing yet they are trying to slide by and get their customers to pay for it. The car only has 49,000 miles on it.”

“air bag light illumination on occasion, ford confirmed and suggested $1000 repair. seems like a safety issue that is a manufacturer defect. vehicle has been maintained and rear seat rarely used.”

“The rear seats in my 2016 ford explorer platinum have a know air bag issue that ford said is not a safety issue when addressed. It is a know issue by ford and they refuse to fix it because it is not under recall. The air bag light illuminate due to a worn or damaged connection to the rear inflatable seat belt connector which in turn will cause the rear airbags to not deploy during an accident.”

“As I was driving the vehicle the airbags deployed without a collision. I was in the car with my wife and 2 month old son. Had we been going full speed it could've been much worse than it was. The vehicle is available for inspection upon request. The car has not been inspected in any way. The insurance company is currently attempting to deny the claim based on pictures alone. There were no warning lamps prior to the airbag deployment regarding the airbags. We did not hit another car. I was able to stop the car in the middle of the onramp.”

“The passenger side knee airbag went off in an accident causing my dad to have severe lacerations to both legs and a sprained ankle. Those were his only injuries from the accident. All caused by one airbag. There is a good chance he will need a skin graft on one of his legs. The emt and firefighters all said that they have never seen an airbag down there and loon like that. What it did to his legs is horrible. And should have never of happened.”