Problems · by component

2017 Ford Explorer structure problems

663 owner complaints to NHTSA about the 2017 Ford Explorer cite structure, 39% of all 1,713 complaints for this model year. NHTSA also lists 4 recalls on this component.

Complaints
663
39% of all complaints
Crashes
7
Reported by owners
Fires
2
Reported by owners
Injuries
7
Reported by owners
01 —Owner reports

What owners say about the structure

Verbatim from NHTSA complaints, newest first
“The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure) however, the parts to complete the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.”
Owner complaint to NHTSAFiled Oct 16, 2026StructureODI 11771679
“B-Pillar trim on drivers side detached/broke in half and flew off in traffic. Since then, electrical panel on the driver door messed with the locks. locks no longer work, back tailgate ajar warning is on (even though the tailgate is closed) unable to open to open the tailgate (stuck in lock)”
Owner complaint to NHTSAFiled Oct 14, 2026Electrical system, Structure, Unknown or otherODI 11771073
“The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to perform the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver's side and passenger's side B-pillar trims detached from the vehicle. The contact used tape and hot glue to reattach the B-pillar trims to the vehicle. The dealer was notified of the failure and confirmed that the part was not yet available. The failure mileage was approximately 160,000.”
Owner complaint to NHTSAFiled Sep 16, 2026StructureODI 11764718
“The contact owns a 2017 Ford Explorer. The contact stated that while driving, the driver's side B-Pillar trim detached and was hanging off the vehicle with the wiring exposed. The contact used a bungee cord to secure the driver's side B-Pillar trim to the vehicle. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, and the contact was informed that the parts to repair the vehicle were unavailable. The contact was informed that the parts were unavailable until July 2027. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone and made aware of the failure, and a case was filed. The failure mileage was approximately 63,500.”
Owner complaint to NHTSAFiled Sep 9, 2026StructureODI 11763185
“The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V316000 (Structure); however, the failure recurred with the front and rear driver's side roof rail covers detaching. The contact also received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver’s and front passenger’s side door B-pillar trims had detached. The contact duct-taped the front and rear driver's side roof rail covers and the driver’s and front passenger’s side door B-pillar trims. The vehicle was taken to the dealer, and it was confirmed that parts were not yet available for the recall repair. The contact had to pay for the front and rear driver's side roof rail covers to be replaced. The manufacturer was notified of the failure by phone, and a case was filed. The failure mileage was approximately 122,000.”
Owner complaint to NHTSAFiled Sep 8, 2026StructureODI 11762786
“Ever since my B pillar came off my car my cabin lights stay on longer than usual and my trunk cant be opened, both being an inconvenience. Dealer agreed the lights stay on because of what broke off but since theres no remedy they cant do anything about it. Ive already had to purchase a battery and will soon prob going to need to again but ford will not pay for one despite it being they're fault.”
Owner complaint to NHTSAFiled Sep 5, 2026Exterior lighting, Structure, Unknown or otherODI 11762396

Showing 6 of 663 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page
02 —Related recalls

4 recalls on this component

Structure: body

Remedy pending

Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.

StructureReported Jul 14, 2026NHTSA 26V448000

Structure: body

Remedy pending

Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

StructureReported May 23, 2025NHTSA 25V347000

Structure: roof and pillars

Free remedy

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

StructureReported Jan 19, 2024NHTSA 24V031000

Structure: body

Remedy pending

Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.

StructureReported May 5, 2021NHTSA 21V316000
Data from NHTSA Recalls API · synced Nov 3, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.