Structure: body
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
663 owner complaints to NHTSA about the 2017 Ford Explorer cite structure, 39% of all 1,713 complaints for this model year. NHTSA also lists 4 recalls on this component.
“The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure) however, the parts to complete the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.”
“B-Pillar trim on drivers side detached/broke in half and flew off in traffic. Since then, electrical panel on the driver door messed with the locks. locks no longer work, back tailgate ajar warning is on (even though the tailgate is closed) unable to open to open the tailgate (stuck in lock)”
“The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to perform the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver's side and passenger's side B-pillar trims detached from the vehicle. The contact used tape and hot glue to reattach the B-pillar trims to the vehicle. The dealer was notified of the failure and confirmed that the part was not yet available. The failure mileage was approximately 160,000.”
“The contact owns a 2017 Ford Explorer. The contact stated that while driving, the driver's side B-Pillar trim detached and was hanging off the vehicle with the wiring exposed. The contact used a bungee cord to secure the driver's side B-Pillar trim to the vehicle. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, and the contact was informed that the parts to repair the vehicle were unavailable. The contact was informed that the parts were unavailable until July 2027. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone and made aware of the failure, and a case was filed. The failure mileage was approximately 63,500.”
“The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V316000 (Structure); however, the failure recurred with the front and rear driver's side roof rail covers detaching. The contact also received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver’s and front passenger’s side door B-pillar trims had detached. The contact duct-taped the front and rear driver's side roof rail covers and the driver’s and front passenger’s side door B-pillar trims. The vehicle was taken to the dealer, and it was confirmed that parts were not yet available for the recall repair. The contact had to pay for the front and rear driver's side roof rail covers to be replaced. The manufacturer was notified of the failure by phone, and a case was filed. The failure mileage was approximately 122,000.”
“Ever since my B pillar came off my car my cabin lights stay on longer than usual and my trunk cant be opened, both being an inconvenience. Dealer agreed the lights stay on because of what broke off but since theres no remedy they cant do anything about it. Ive already had to purchase a battery and will soon prob going to need to again but ford will not pay for one despite it being they're fault.”
Showing 6 of 663 reports. Read every report on NHTSA.gov.
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.