Problems · by component

2020 Ford Explorer steering problems

28 owner complaints to NHTSA about the 2020 Ford Explorer cite steering, 2% of all 1,247 complaints for this model year.

Complaints
28
2% of all complaints
Crashes
2
Reported by owners
Fires
0
Reported by owners
Injuries
3
Reported by owners
01 —Owner reports

What owners say about the steering

Verbatim from NHTSA complaints, newest first
“on the highway it was raining heavily, and my [XXX] old was in car back seat. Suddenly wipers stopped working, Steering wheel wasn't working, indicator was not working, I was getting multiple warnings on my screen. We would have ended up in a major accident.”
Owner complaint to NHTSAFiled Oct 8, 2026Steering, Power train, Visibility/wiperODI 11769834
“The contact owns a 2020 Ford Explorer. The contact stated that while driving 50 MPH in the rain, the AWD disengaged and the vehicle started sliding. The contact attempted to correct the vehicle but crashed into a lamppost with the rear driver’s side door. A Police report was filed. The vehicle was towed to a tow yard. The failure mileage was 187,307.”
Owner complaint to NHTSAFiled Sep 28, 2026Steering, Power trainCrash reportedODI 11767370
“When putting the car in reverse and moving backwards start to feel the vehicle look drive power and knock sounds. Sounds likes and feels like gear teeth or not aligned. When putting the car into drive the vehicle jumps a little and you hear a lout pop noise.”
Owner complaint to NHTSAFiled May 20, 2026Steering, Wheels, Unknown or otherODI 11738967
“The contact owns a 2020 Ford Explorer. The contact stated that upon taking the vehicle for regular service, he was made aware that the driver’s side CV axle was leaking. The contact was informed that the driver’s side CV axle needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 54,000.”
Owner complaint to NHTSAFiled Jul 29, 2025SteeringODI 11676990
“Experiencing issues with power steering after battery replacement. Taken to two Ford dealerships (Fayetteville, GA & Morrow, GA) . One unable to diagnose (Fayetteville) and the other reset battery settings (Morrow). Issue still persistent with intermittent power steering failure while driving. Very dangerous and scary! Errors that appear: service advance trac, steering assist fault service required & pre-collision assist not available.”
Owner complaint to NHTSAFiled Jul 2, 2025Steering, Electrical systemODI 11670672
“After maintaining a speed, accelerating just a bit, the steering wheel vibrates until i increase the speed. Twice I have had it into the shop after I purchased it and the Ford dealership said there is nothing wrong. It cost me the 2nd time. There is a recall on a bolt on the rear axle on mine and a steering bolt on another 2020 vehicle. Another mechanic said it could be the transmition not working properly. It drives down the road good except when accelerating a little. It sometimes has a hard shift into drive or reverse. Thank You”
Owner complaint to NHTSAFiled Jun 23, 2025Steering, Power trainODI 11668760

Showing 6 of 28 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.