2017 Ford Fusion Energi steering problems

“The contact owns a 2017 Ford Fusion. The contact stated while driving 50 MPH and making a left turn, the power steering failed to function as intended. The contact stated that the steering wheel had seized and became difficult to maneuver. The vehicle was taken to the dealer where it was diagnosed with rack and pinon failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 69,236.”

“The contact owns a 2017 Ford Fusion Energi. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel feeling abnormally loose. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering column fastener. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V167000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.”

“The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly. The power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V167000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 69,000.”

“The contact's daughter owns a 2017 Ford Fusion. The contact stated that while his daughter was driving at approximately 45 MPH, the vehicle lost power steering functionality. The contact stated that the power steering assist, traction control, and hill stop assist warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 86,720.”

“The shifter cable bushing was no longer present and the shifter cable detached, causing my car to be unable to move out of park. I was actively driving the vehicle, backing it out when this happened, leaving me and my car stuck in the middle of the lane. This problem has caused a recall on earlier years of the car, making it a known issue. There were no symptoms prior to the problem, but many warning lights on the dash claiming to need repairs immediately following the incident.”

“I was driving my car one day and the power steering fault message popped up on my dash of my car. So I turned around and went home. I turned the car off and then turn the car back on. Then the power steering fault message showed up with other warning messages. So I tried turning the steering wheel and noticed there was no power steering at all. So the next day I had it towed to the Ford dealer to have them look at it and fix the issue. They ended up replacing the rack and pinion and the power steering motor. When I picked the car up I asked the service person if it was a common part that broke on the car and he said it was a common part that broke. I was surprised that they had that specific part in stock when they told me the problem. Also I was not happy that I had to $4,400.00 to fix it. In my mind if it is a common part that breaks then why hasn't been a recall on that part.”