Problems · by component

2011 Ford Fusion service brakes problems

169 owner complaints to NHTSA about the 2011 Ford Fusion cite service brakes, 6% of all 2,795 complaints for this model year.

Complaints
169
6% of all complaints
Crashes
9
Reported by owners
Fires
1
Reported by owners
Injuries
1
Reported by owners
01 —Owner reports

What owners say about the service brakes

Verbatim from NHTSA complaints, newest first
“2011 abs system module it’s supposed to go back to default and it didn’t and the brakes completely stop working my car didn’t want to start and there’s no light nor abs light no check engine light no code comes out to warn that the brakes are not working I have 119000 ABS module failure Brakes stopped working”
Owner complaint to NHTSAFiled Apr 11, 2026Service brakesODI 11730555
“My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping point and it didn't want to stop. It does it off and on. I took it to the dealership and was told I needed a abs module. They didn't have any because they was on back order. This was during the pandemic and as of 2026 they are still on back order. I also purchased two abs modules used for my vehicle and took it to the dealership to be programmed and was told it wouldn't program. Please I'm needing assistance with this situation”
Owner complaint to NHTSAFiled Jan 22, 2026Service brakes, EngineODI 11712793
“UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEEN AT WILLOWBROOK FORD FOR TWO MONTHS, I cannot afford the repairs up front and sunbilt will only approve for $500 financing. Please help me if there are any solutions to fix my only means transportation and have the customer satisfaction service codes approved for repair”
Owner complaint to NHTSAFiled Jan 9, 2026Steering, Suspension, Service brakesODI 11709839
“The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "Power Steering Sensor Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while depressing the brake pedal, the vehicle was shaking and vibrating abnormally. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that while attempting to rotate the tires, the lug bolts fractured and needed to be replaced. The failure mileage was 170,000.”
Owner complaint to NHTSAFiled Sep 24, 2025Steering, Wheels, Service brakesODI 11689523
“There have been only been 3 instances that my ABS has activated in the past 4 years. During all 3 instances of the ABS activating, the ABS motor turned on for less than a second and then the brake pedal went soft and all the way to the floor. After this moment, I had little to no braking power. The pedal remained soft until the very end of the pedal travel. The brakes were very shifty and I had to have a shop bleed the ABS unit and lines. The first instance (2019) I had to swerve around a vehicle that blindly crossed traffic. I slammed on the brakes, ABS motor activated for less than a second and the pedal went to the floor and I did not slow down. I had to drive through someone's yard on the other side of the intersection because I had no brakes. The second time (2022) I was on the highway on a 2,500 mile road trip. In Utah, there was a rain storm (unusual) and the passing lane on the highway began gathering water. I hydroplaned and used the brakes to slow down. Same story - ABS briefly activated and the pedal went to the floor. I was able to slow down eventually by letting off the brake and gas and dealt with soft, ineffective brakes for the remainder of the…”
Owner complaint to NHTSAFiled Jun 11, 2025Service brakesODI 11666421
“I have filed a complaint last month and didn't have an email at the time..I was given a ticket number...[XXX], which upon searching isn't a thing. My son purchased a 2011 Ford fusion from a " mechanic" who claimed he just did the brakes, calipers etc..we replaced many parts and upon driving it within 4 days I lost all control braking at a speed of 35-40mph.. it's a miracle that I wasn't on the freeway. Had it towed to Keith's muffler in Westland mi.. after over a month decided they were not working on it anymore..and closed up shop. had it pushed to pioneer auto care next door , supplied them with a remanufactured part after determining it's the abs module.. most fusions have the exact problem however not for the 2011...Ford customer service said call nhtsa... where do I find the complaint online or can someone tell me what to do!!!!! I'm about to call channel 7 news because I'm out thousands.. and need a car. Most fusions have had a recall on the abs module.There seems to be absolutely zero regulatory departments overseeing auto mechanics in Michigan that will do anything to help me. Please advise.”
Owner complaint to NHTSAFiled Apr 8, 2025Service brakesODI 11653566

Showing 6 of 169 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 4, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.