Problems · NHTSA complaints

2011 Ford Fusion problems

Owners filed 2,795 complaints about the 2011 Ford Fusion with NHTSA between Dec 2010 and Oct 2026. The most-cited component is steering (1,436).

Complaints
2,795
Filed with NHTSA
Crashes
80
Reported by owners
Fires
11
Reported by owners
Injuries
46
People reported injured
Deaths
1
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Steering1,436
  2. Air bags330
  3. Engine276
  4. Power train268
  5. Vehicle speed control256
  6. Electrical system203
  7. Fuel/propulsion system176
  8. Service brakes169
  9. Electronic stability control (esc)93
  10. Structure61
  11. Fuel system, gasoline60
  12. Wheels49
  13. Suspension29
  14. Service brakes, hydraulic25

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 4, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20101
201135
201276
2013445
2014286
2015247
2016183
2017288
2018268
2019250
2020154
2021152
2022129
2023105
202473
202561
202642

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Steering

1,436 reports42 crashes1 related recall
“My mom’s 2011 Ford Fusion SEL experienced a loss of electric power steering assistance. I cannot determine the exact moment the failure occurred. When I started the vehicle and attempted to drive away, I noticed that the steering wheel was extremely stiff. The dashboard displayed a “Power Steering Assist Fault” warning. The steering assistance has not returned, including after replacing the vehicle’s battery. I diagnosed the vehicle using FORScan, which identified the following diagnostic trouble codes in the Power Steering Control Module (PSCM): U3000:96-C8 — Control Module, Component Internal Failure. C200C:2F-48 — Steering Shaft Torque Sensor 2, Signal Erratic. Both codes were recorded as previously set and not present at the time of the diagnostic request. However, the power steering warning remains displayed and the steering wheel remains extremely difficult to turn with the engine running. This vehicle was previously included in Ford Safety Recall 15S18 / NHTSA Recall 15V340, addressing loss of electric power steering assistance. Ford confirmed that the recall was completed in 2015 through reprogramming the Power Steering Control Module only rather than…”
Owner complaint to NHTSAFiled Oct 13, 2026SteeringODI 11770975

Air bags

330 reports19 crashes5 related recalls
“ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.”
Owner complaint to NHTSAFiled Apr 8, 2025Steering, Air bags, Fuel/propulsion systemODI 11653532

Engine

276 reports2 crashes1 fire
“My 2011 Ford Fusion Hybrid is dangerous to me and others on the road. When I drove my car, was coming to a stopping point and it didn't want to stop. It does it off and on. I took it to the dealership and was told I needed a abs module. They didn't have any because they was on back order. This was during the pandemic and as of 2026 they are still on back order. I also purchased two abs modules used for my vehicle and took it to the dealership to be programmed and was told it wouldn't program. Please I'm needing assistance with this situation”
Owner complaint to NHTSAFiled Jan 22, 2026Service brakes, EngineODI 11712793

Power train

268 reports3 crashes1 fire
“Powertrain light came on and threw code p1450 and car went into limp mode. Car will stall at stops and lights and won't go over 40. Replaced the canister purge valve which turned light off but it immediately came back once trying to over 40 and went back into limp mode. Everything I have read and ai has said based on diagnostic information says it's the electronic throttle body which has a recall for this model and year of car but not this vin for some reason.”
Owner complaint to NHTSAFiled Mar 6, 2026Power train, Vehicle speed control, Fuel/propulsion systemODI 11722481

Vehicle speed control

256 reports13 crashes
“The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated while the brake pedal was depressed. No warning light was illuminated. The failure reoccurred on several occasions. The vehicle was towed to a tow yard; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.”
Owner complaint to NHTSAFiled Jul 20, 2026Vehicle speed controlODI 11751514

Electrical system

203 reports4 crashes7 fires
“The vehicle caught fire July 7, 2026 after it was parked and we were in bed, woke up to the front dash and under the steering wheel being melted. The ignition was melted severe damage to the entire driver's side”
Owner complaint to NHTSAFiled Oct 15, 2026Electrical systemFire reportedODI 11771289
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 4, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.