2020 Jaguar I-Pace problems

“EV main battery has a recall out since March 30, 2026 and its been over 7 months and the car dealer will not even take my car in for repairs. They are claiming no fix so they won't look at it. The battery capacity is severely down and I now get only about 60 miles per charge. It will only charge to 72% and it now uses 1% of capacity per mile. The battery need to be replaced but they are claiming that it is out of warranty even though I am under the 8year/100,000mi limit. Since the recall is on the car they will not fix or replace the battery. I was turned away from the dealer when I took the car in to get serviced, they said no work is allowed on battery system.”

“My 2020 Jaguar I-PACE, VIN [XXX], is subject to Safety Recall 26V-067 (JLR H570/H572) for high-voltage battery thermal overload. The interim remedy, a software limit to 90% charge, was installed [XXX] at the nearest dealer, Des Moines, IA, more than 130 miles from my home; the dealer kept the car until April 21 for what the recall letter called a 30-minute update. As of October 7, 2026, NHTSA's VIN lookup shows the recall open on this vehicle with "remedy not yet available," eight months after the February 5, 2026 filing. The vehicle has its original battery pack and every prior recall completed. The park-outside instruction is not practical where I live, and the 90% limit leaves about 160 miles of range, so the car cannot reach the dealer without a charging stop. I asked Jaguar Land Rover North America for a repurchase on April 20 and July 10, 2026. On April 23 they refused a review as "outside of the manufacturer warranty period." That was wrong: I bought the car from Jaguar Des Moines on [XXX] as a Jaguar Approved Certified Pre-Owned vehicle, and Jaguar's own CPO delivery checklist lists the CPO warranty expiration as [XXX]. The 8-year/100,000-mile battery…”

“It seems that Jaguar Land Rover (JLR) told the US Department of Transportation (USDOT), as late as February 5, 2026 that, regarding manufacturer recall number H570/1/2, a "vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle..." exists in the iPace, which caused JLR to tell the USDOT that "in the interest of timely resolution for...customers, … that the permanent remedy for the defect in these vehicles would be to reacquire the vehicles,”....a plan of which JLR told the USDOT it would notify owners of on April 3, 2026. As of today, I have yet to receive JLR’s independent notification that my iPace was not safe to charge indoors (which I have done for the duration of my ownership of the vehicle, until I learned of the recall on or about August 20, 2026 through my independent internet search for iPace recall.) I have yet to have been offered a reacquisition of my vehicle, yet I can, now only charge up to 176 miles or 80% and I can no longer park overnight in my garage while charging. It appears JLR was aware of this defect as early as the year 2020, but concealed this…”

“I am filing this complaint regarding my 2020 Jaguar I-PACE and recall H572 involving the high-voltage battery pack. My vehicle has approximately 90,000 miles. I received information regarding recall H572, which involves a potential thermal issue with the high-voltage battery pack that can create a safety risk. I am concerned about the safety and reliability of the vehicle because of the battery issue and the potential for a high-voltage battery failure or thermal event. I have relied on this vehicle for transportation, and the recall has significantly affected my confidence in the vehicle and its safety. I have contacted Jaguar Land Rover regarding this issue and have attempted to have the matter resolved. I believe NHTSA should be aware of my experience because this involves a high-voltage EV battery and a potential fire/thermal safety concern. I am requesting that NHTSA document this complaint and review whether Jaguar Land Rover's handling of this recall adequately addresses the safety risk to owners of affected I-PACE vehicles. I can provide recall information, repair records, communications with Jaguar Land Rover, and other documentation upon request.”

“When braking the car jumps then brakes, the electrical system flickers sometimes and it won’t go into gear. If not used for a couple days a warning comes on. This has happened 2 times despite buying a new battery is what the dealership said it needed. Now it’s in the shop again for the same thing and not once did they tell me about the recall and now charging me for the software updates from the recall”

“24-volt battery failed, causing the steering column to lock up and all components to malfunction. All doors were locked, and I could not get out of the vehicle. I had to call my husband to let me out through the vehicle's truck manually. This has caused me a great deal of anxiety. There was no indication prior to this situation, and I have reported this issue to the dealer service department. This issue has not been inspected yet.”