2023 Jeep Grand Cherokee L suspension problems

“My 2023 jeep grand Cherokee L rear spring coil has detached from the vehicle and has a open recall of 89D. The vehicle has been at the dealership for 2 months on the 14th of this month without any remedy as of today. i had reached out to FCA-US and spoke with a representative she open me a case # and was told that a rental would be an out of pocket cost, then to just submit for a reimbursement at the end. i am a simple wage earner and cannot afford this additional burden of cost to be added to my daily budget. Plus not knowing when a part or fix would be ready. it has already caused so much trouble with transportation with our family being down to just one vehicle. i reached out to the dealership manager for assistance on a loaner yet still always told working on it without any solutions. feel like being ignored.”

“I had my rear spring come oof and a friend mecanich put it back on and told me about the recall. i took it to the dealership and they fixed 3 out of th 5 recalls but the recall i am worried about is the campaign 89d that the do not have the fix for which is the rear springs coming off which it has. i have pictures. i have asked for a rental car but the dealership says no that it is safe to drive and I asked them to sign a pwpwer saying it was saft to drive and they would take the responsibily if something happened and they said no. They told me to call Stellantis and they called the dealership and told them it was safe to drive but I do not feel safe. So they did not give me a rental and I have asked for a Senior Rep to call me back so I am wating for them to call me back but I know they will say the same thing. This has happened and this is the 3rd recall for the same thing and this recall the parts are not availavble and no one can guarentee me that it will not happen again before the parts are available. the car is sitting at the dealership now”

“The contact owns a 2023 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.”

“The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension). The contact stated that while in reverse(R), there was a popping sound coming from the rear of the vehicle. The contact exited to inspect the vehicle and became aware that the passenger’s side rear coil spring and both isolators were lying on the ground. The vehicle was jacked up, and the passenger’s side rear wheel was removed. The vehicle was then towed to a dealer where it was diagnosed with damage to the coil spring. The contact was informed that the passenger’s side rear coil spring needed to be replaced. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 90,000.”

“The rear coil spring has detached from this 2023 Jeep Grand Cherokee L twice. The first time, the coil detached while we were driving more than a year ago. The second time, the coil detached while the vehicle was parked in our driveway last month. This is especially concerning because this vehicle has been subject to multiple recalls involving the rear coil spring. We also own another 2023 Grand Cherokee L (VIN ending 1431), and its rear coil spring also detached while we were driving. Between our two vehicles, we have experienced three separate coil-spring detachments. We are very concerned that the repeated recalls and repairs have not resolved this safety issue and no longer feel confident that these vehicles are safe to drive.”

“The rear coil spring detached from this 2023 Jeep Grand Cherokee L while we were driving more than a year ago. This vehicle has been subject to multiple recalls involving the rear coil spring. We also own another 2023 Grand Cherokee L (VIN ending 7805), which has experienced two separate rear coil-spring detachments—one while driving and another while parked in our driveway last month. Between our two vehicles, we have experienced three separate coil-spring detachments. We are very concerned that the repeated recalls and repairs have not resolved this safety issue and no longer feel confident that these vehicles are safe to drive.”