2013 Jeep Grand Cherokee service brakes problems

“I brought my vehicle to the dealership (Axis Chrysler Dodge Jeep Ram in Jersey City, NJ) for open safety recalls. The vehicle has been at the dealership for approximately 3 weeks. I was repeatedly told parts were coming (alternator and brake booster), but the repairs were never completed. I was later told I could pick up the vehicle, but no documentation was provided and I have reason to believe the recall repairs were not performed. This has caused delays, inconvenience, and safety concerns.”

“The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 15-25 MPH and depressing the accelerator pedal, the vehicle hesitated before accelerating as intended. The contact stated that the brake pedal resistance increased while depressing the brake pedal, which required the brake pedal to be depressed to the floorboard. The contact stated that the Emergency Stop Brake engaged unexpectedly while the vehicle was idling and while driving at various speeds. A "Low Battery" message was displayed, and upon inspection, the battery was hot. The vehicle was taken to a certified mechanic who diagnosed failures with the TIPM (Totally Integrated Power Module) communication and the transmission; however, the vehicle had not been repaired. The contact stated that the vehicle was previously included in unknown recalls and was taken to the dealer where the recall repairs were performed. The manufacturer was made aware of the failure. The failure mileage was unknown.”

“Brought my 2013 Jeep grand Cherokee in for braking issues, was told abs module has failed. Dealership/Mopar does not have a replacement part for the module and no aftermarket support is available. As a father with a 2y/o and a newborn, this seems unacceptable that a critical component such as the abs module is no longer available 10yrs later.”

“The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were unavailable. The contact called the local dealer and it was confirmed that parts were not available. The contact was placed on the waiting list. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”

“PLAIN AND SIMPLE, I BOUGHT MY JEEP NEW IN 2014. IT WAS EQUIPPED WITH READY ALERT BRAKING (RAB). IN 2016 IT FAILED TO STOP CAUSING AN ACCIDENT AND INJURING MY WIFE. THEN RECENTLY I DISCOVERED THE RAB SYSTEM ON MY CAR HAD BEEN RECALLED (14V104000) BACK IN 2014 AND I HAD NEVER BEEN NOTIFIED. AS I REVIEWED THE RECALL CAMPAIGN IT WAS ABUNDANTLY CLEAR IT HAD CAUSED MY WIFE'S 2016 ACCIDENT AND INJURIES. I CONTACT JEEP'S HOTLINE RELATING IN AN ODD QUIRK I HAD RECEIVED WRITTEN PROOF IN AN UNRELATED CORRESPONDENCE FROM CHRYSLER THAT MY 2013 WAS BUILT WITH THE RAB SYSTEM INCLUDED. INSTEAD OF TRYING TO REMEDY THE RECALL OVERSIGHT THEY TOLD ME TO "CONTACT MY INSURANCE COMPANY." A WEEK LATER I TRIED TO RE-EXPLAIN THE FAULT WAS WITH THEIR FACTORY INSTALLED AND RECALLED READY ALERT BRAKE SYSTEM ON MY VEHICLE. BECAUSE THEY WON'T BOTHER TO REVIEW THE PROOF I HOLD NOR BELIEVE THEIR BUILD (VIN) DATA IS WRONG I HAVE NO PLACE TO TURN EXCEPT YOU OR A LEGAL REMEDY. I HOPE YOU CAN MOTIVATE JEEP TO DO THE RIGHT THING. THANK YOU.”

“MY VEHICLE IS EQUIPPED WITH CHRYSLER'S READY ALERT BRAKING SYSTEM (RAB) WHICH CHRYSLER SAYS IS NOT INSTALLED ON MY VEHICLE ACCORDING TO IT'S VIN. THE RAB SYSTEM ON MY VEHICLE (WHICH WAS RECALLED UNDER YOUR CAMPAIGN 14V104000) CAUSED AN ACCIDENT WITH INJURIES EXACTLY YOU DESCRIBED AS THE REASON FOR YOUR RECALL CAMPAIGN IN THE FIRST PLACE. CHRYSLER REFUSES TO ACKNOWLEDGE VEHICLE IS EQUIPPED WITH THE SYSTEM. I HAVE OWNED THE VEHICLE FROM NEW AND THE RAB SYSTEM WAS EVEN DEMONSTRATED TO ME BY THE DEALERSHIP SALESPERSON DURING MY ORIGINAL TEST DRIVE. IN ADDITION TO ACCIDENT/MEDICAL REPORTS, THE BROKEN ANKLE BONES COULD ONLY HAVE COME FROM UNFORGIVING HARD BRAKE PEDAL, DURING THE CRASH AS OUR VEHICLE FAILED TO STOP.”