2014 Kia Soul steering problems

“On XXX, at approximately 4:30 PM, I was entering and accelerating onto [XXX] in [XXX] around mile marker XXX, while traveling home when my vehicle suddenly and without warning lost electronic power steering. This occurred while merging into interstate traffic, creating an extremely dangerous situation. The sudden loss of steering assistance significantly affected my ability to safely control and maneuver the vehicle. I immediately activated my hazard lights. Because of the traffic conditions and the danger of attempting to stop on the interstate, I continued driving until I could safely exit the highway several miles later. After exiting, I contacted the dealership and scheduled an appointment to have the vehicle evaluated. I specifically explained that the electronic power steering had failed. A warning light eventually illuminated, although it did not appear immediately when the failure occurred. On or about XXX, the vehicle underwent replacement of the electronic power steering assembly. The total repair expense was $2,797. Given the seriousness of this incident and the potential for significant injury or loss of life, I contacted Kia Customer Care and…”

“The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 15V123000 (VEHICLE SPEED CONTROL), 17V608000 (STEERING), and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked and vibrated abnormally. No warning lights were illuminated. The vehicle idled down to 5 MPH. The contact continued to drive; however, the contact had to pull over several times. The contact drove to the mother's residence. The vehicle was towed to the local mechanic, who diagnosed that the catalytic converter was clogged or had melted and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was informed of the failure and the contact was informed that the vehicle was missing several updates, and the dealer refused to perform the recall repairs. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but denied assistance with the recall repairs. The failure mileage was approximately 67,000.”

“The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 17V608000 (STEERING), 22V096000 (AIR BAGS) and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); however, the dealer and manufacturer informed the contact there were no recalls associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was driving at various speeds, stationary, or parked, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with catalytic converter failure. The vehicle was repaired. The contact stated that three years after the initial repair, the check engine warning light illuminated. The contact attempted to contact the dealer and the manufacturer for the vehicle to be repaired under the recalls; however, the dealer and manufacturer declined to schedule an appointment for the repair. The failure mileage was approximately 110,000. Parts distribution disconnect.”

“i received notice in the mail that there are recalls on my car prior to receiving the notice i had recently got an oil change and i was informed that there is a little leaking and in recall number 20V750 the car can possible catch on fire so i waited for my appointment with the dealer it was inspected and they did not fix leak i had paperwork however i dont know what this [XXX] means what i do know is when i got my car back i was not operating correctly and the check engine light is on and it was not on when i dropped my car off to them i have made at least 5 phone calls reaching out to the dealer and i have not talked to anyone.”

“On or about 10/11/22 while driving I completely lost control of the vehicle suddenly. I was unable to break or use my steering wheel. The vehicle rolled over twice and the front airbags failed to deploy.”

“The contact owns a 2014 Kia Soul. The contact stated that while driving at various speeds, the vehicle wobbled and hesitated to accelerate. Additionally, the vehicle was consuming excessive amounts of oil. The local dealer and Gurley Leep Kia (4028 Grape Rd, Mishawaka, IN 46545) were made aware of the failure. Both dealers informed the contact that the next available appointment was on December 20th. The vehicle was not diagnosed or repaired. Upon investigation, the contact learned that there were two recalls associated with the VIN; NHTSA Campaign Number: 17V608000 (Steering) and 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.”