2016 Kia Soul engine and engine cooling problems

“The contact owns a 2016 Kia Soul. The contact stated that the vehicle was taken to a dealer to be repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that prior to the dealer visit, the check engine warning light was illuminated. The contact stated that the dealer had not successfully completed the recall repair, because the check engine warning light remained illuminated when the vehicle was retrieved. The contact informed the dealer that the recall instructions required a catalytic converter inspection and a diagnostic scan to read and clear the trouble codes; however, the dealer responded by claiming that the recall parameters only authorized a software update. The failure mileage was 230,000.”

“The contact owns a 2016 Kia Soul. The contact stated that while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer to be repaired under Kia Campaign Number: SC176 (Engine Control Unit (ECU) Logic Improvement). A compression test was performed by the dealer, and it was determined that the cylinder compression was low, which indicated an engine failure. However, the dealer determined that only the catalytic converter would be replaced because DTC: P030X was not retrieved. The contact stated that the service campaign repair was not adequate for the failure. The manufacturer was notified of the failure by phone but confirmed the assessment of the dealer. The failure mileage was approximately 122,000.”

“The contact owns a 2016 Kia Soul. The contact stated that the vehicle failed to start immediately and lost motive power while driving. The contact was able to continue driving at reduced power. Additionally, there were abnormal sounds coming from under the hood, excessive engine oil consumption, and a plastic burning odor inside the vehicle. The vehicle was taken to an authorized dealer, where the crankshaft position sensor was replaced; however, the failure persisted. The vehicle was taken to a second dealer, Kia Store Clarksville (826 E Lewis and Clark Pkwy, Clarksville, IN 47129), where Voluntary Service Campaign: SC334 (Service Brakes), Technical Service Bulletin: SA485 (ECM Logic Improvement), and Customer Satisfaction Program: CS2311 (Theft Deterrent Ignition Cylinder Protector & Decal Installation) were performed. The failure recurred, and the vehicle was taken back to the first dealer, who diagnosed that the catalytic converter had melted. The vehicle was then taken back to Kia Store Clarksville, where it was diagnosed that the catalytic converter had melted, the engine cylinders were scored, and the pistons had failed; however, no diagnostic trouble…”

“The contact's grandmother owns a 2016 Kia Soul. The contact stated that while his grandmother was driving at an undisclosed speed, the engine overheated. No warning lights were illuminated. The contact stated that due to the failure and the outside temperatures, his grandmother was stuck inside the inoperable vehicle. The contact's grandmother sustained a heat stroke while waiting for assistance. The contact's grandmother was transported to the hospital. The vehicle was taken to Firestone, where DTC: P0420 and P0302 were retrieved. The contact was informed that the codes indicated an engine misfire. While driving to Firestone, the failure reoccurred, and the vehicle stalled. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer; however, the failure was not duplicated. In addition, the vehicle was repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); in 2021. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 59,242.”

“The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds the vehicle suddenly stalled. During the failure the odor of fuel was present. The failure had occurred on several occasions. The vehicle was towed to an independent mechanic who diagnosed that catalytic converter and damaged exhaust muffler. The vehicle was not repaired. The manufacturer and local dealer were not contacted. The contact indicated that the catalytic converter was previously replaced but the failure had reoccurred. The failure mileage was 120,786”

“The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the engine oil warning light illuminated. The contact pulled over and inspected the vehicle. The contact discovered that there was no oil in the engine; however, the vehicle previously had an oil change. The contact added oil to the engine. The failure persisted. Additionally, the vehicle made rattling sounds and emitted a burning oil odor. The brake pedal had to be firmly depressed to stop the vehicle, the windows inadvertently rolled down, and the interior lights intermittently failed due to an electrical system failure. The vehicle was taken to the dealer, who determined that the timing cover needed to be resealed and the brake master cylinder, oil pan gasket, brake fluid, spark plugs, ABS, and window master switch needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine And Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.”