Problems · NHTSA complaints

2013 Lexus ES350 problems

Owners filed 50 complaints about the 2013 Lexus ES350 with NHTSA between May 2013 and Jan 2025. The most-cited component is service brakes (10).

Complaints
50
Filed with NHTSA
Crashes
7
Reported by owners
Fires
0
Reported by owners
Injuries
6
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Service brakes10
  2. Electrical system8
  3. Vehicle speed control8
  4. Air bags6
  5. Visibility6
  6. Fuel/propulsion system5
  7. Structure3
  8. Steering3
  9. Visibility/wiper2
  10. Wheels2
  11. Power train2
  12. Seats2
  13. Exterior lighting1
  14. Engine1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 11, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20136
20144
20157
20163
20179
20182
20193
20204
20213
20223
20232
20243
20251

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Service brakes

10 reports3 crashes
“Brakes malfunctioned almost resulted in a life threatening car accident. Car is at the Lexus dealership for repair. The have confirmed problem. Yes there were warning lights moments before needing the brakes and it not working whn pushed.”
Owner complaint to NHTSAFiled Jan 14, 2025Service brakesODI 11635965

Electrical system

8 reports
“I was driving down the highway coming up on a traffic jam put on the brakes and several warning. Lights came on the dash and my power brakes failed. I was barely able to stop the car without hitting someone. From that point forward the brakes did not work properly, the regenerative braking system did not function. also, the cruise control stopped functioning. I took the car to the Lexus dealer, they tested the car and stated it need a new brake booster brake assembly and that there was a safety warranty issue that was extended out 10 years and up to 150,000 miles and although my car only had 79,000 miles on it was three months past the warranty date and the refused. They reset the car brakes apparently and I was able to drive the car for several days while I spoke with Lexus, and then the car brakes failed again.”
Owner complaint to NHTSAFiled Nov 16, 2023Electrical system, Vehicle speed control, Service brakesODI 11555537

Vehicle speed control

8 reports1 crash
“I WAS PARKING MY CAR ON A COMMERCIAL COMPLEX. I AM PRESSING ON THE BRAKE AS THE CAR SLOWS DOWN. WHEN I FURTHER PRESSED ON THE BRAKE, THE CAR INSTEAD OF TAKING A COMPLETE STOP, ACCELERATED. IT HIT THE BUILDING IN FRONT OF ME. WHEN TRYING TO BACK UP, IT ACCELERATED AGAIN IN REVERSE. I PRESSED THE BRAKE REALLY HARD THEN IT STOPPED.”
Owner complaint to NHTSAFiled Apr 6, 2017Vehicle speed control, Service brakesCrash reportedODI 10970855

Air bags

6 reports4 crashes
“THE LEXUS ES 350, WAS TURNING LEFT ONTO SIDE STREET WITHIN A SUB DIVISION, AND RAN UP THE CURB AND HIT A TREE WITH THE RIGHT FRONT SIDE OF THE VEHICLE. SIGNIFICANT DAMAGE DONE TO THE CAR, AND SO MUCH DAMAGED THAT THE CAR HAS BEEN TOTALED BY INSURANCE COMPANY. DRIVER UNSURE IF VEHICLE ACCELERATED ON ITS OWN OR JUST LOST CONTROL. THE GREATER ISSUE OR CONCERN WAS NOT WHAT CAUSED THE ACCIDENT, BUT THAT THE AIR BAGS DID NOT DEPLOY AFTER THE IMPACT AND THE DRIVER BROKE THEIR NOSE AND HAS BEEN TREATED 3 TIMES IN ER SINCE CRASH. IN SPEAKING WITH REPAIR SHOP, THEY INFORMED ME THAT THERE ARE 2 AIR BAG SENSORS AT THE FRONT OF THE CAR, AND BOTH ARE NEAR THE HEADLIGHTS. HE WAS SURPRISED THAT GIVEN THE DAMAGE AND IMPACT OF THE COLLISION (TO RIGHT FRONT OF CAR BY HEADLIGHT, PICTURES ATTACHED), THAT THE AIR BAGS DID NOT DEPLOY.”
Owner complaint to NHTSAFiled Jan 3, 2020Exterior lighting, Air bags, StructureCrash reportedODI 11296969

Visibility

6 reports
“The contact owns a 2013 Lexus ES350. The contact stated that while driving at 45 MPH, the contact heard a loud gunshot like sound and the sunroof shattered into pieces. The contact stated that small fragments of glass fell all over him due to the failure however, he was not injured. The contact pulled over, cleaned out his vehicle and was able to drive the vehicle home. The contact called the dealer where he was informed that there were no recalls on his vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 135,394.”
Owner complaint to NHTSAFiled Aug 25, 2021VisibilityODI 11430439

Fuel/propulsion system

5 reports
“ENGINE STALLS WHEN TURNING LEFT REDUCING POWER STEERING BOOST UNTIL DRIVER LIFTS FOOT FROM GAS PEDAL AND REPUSHES TO REGAIN POWER STEERING BOOST ON CITY STREETS AT LOW SPEED FROM STOPPED POSITION.”
Owner complaint to NHTSAFiled Jan 19, 2021Fuel/propulsion systemODI 11388921
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 11, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.