Problems · NHTSA complaints
2002 Lexus IS300 problems
Owners filed 45 complaints about the 2002 Lexus IS300 with NHTSA between Nov 2001 and Dec 2020. The most-cited component is structure (9).
Complaints
45
Filed with NHTSA
Crashes
4
Reported by owners
Fires
0
Reported by owners
Injuries
2
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Structure9
- Vehicle speed control6
- Exterior lighting5
- Tires5
- Power train5
- Suspension4
- Service brakes3
- Electronic stability control (esc)2
- Steering2
- Wheels2
- Air bags2
- Engine and engine cooling2
- Service brakes, hydraulic2
- Visibility/wiper1
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 11, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
4
6
6
5
2
2
0
1
3
0
0
0
7
3
2
0
1
1
1
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2001 | 1 |
| 2002 | 4 |
| 2003 | 6 |
| 2004 | 6 |
| 2005 | 5 |
| 2006 | 2 |
| 2007 | 2 |
| 2008 | 0 |
| 2009 | 1 |
| 2010 | 3 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 7 |
| 2015 | 3 |
| 2016 | 2 |
| 2017 | 0 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 1 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Structure
9 reports1 crash
“OVER THE YEARS MY DASHBOARD HAS DETERIORATED, THE RUBBER HAS BECOME STICKY AND NASTY JUST LIKE ALL THE OTHER LEXUS VEHICLES IN COMPLAINTS. I UNDERSTAND THERE IS A RECALL REGARDING THIS MATTER BUT NOT MY YEAR. I DO NOT UNDERSTAND WHY THIS WOULDN'T APPLY TO ALL THE 2002 MODELS THAT ARE EXPERIENCING THE EXACT SAME ISSUE! PLEASE, COULD SOMEONE ENLIGHTEN ME? ME VEHICLE HAS 120,000 MILES ON IT AND IS IN IMMACULATE CONDITION OTHER THAN THE DASHBOARD AND SIDES OF CONSOLE. HELP, I LOVE MY CAR AND I DESERVE TO BE A PART OF THIS RECALL ALSO!! THANK YOU IN ADVANCE FOR YOUR HELP. *TR”
Vehicle speed control
6 reports2 crashes
“ACCELERATOR FAILURE: TWICE THAT I CAN CLEARLY REMEMBER. FIRST TIME HAPPENED IN 2003 AFTER GENTLE DEPRESSION OF THE GAS PEDAL, IT SEEMED TO PUSH ITSELF FURTHER AND WAS STUCK INTO THE FLOOR RESULTING IN UNCONTROLLED, MAX ACCELERATION...THIS WAS MENTIONED TO THE DEALER WHEN I TOOK IT FOR SERVICE (RAY CATENA LEXUS, LARCHMONT, NY). AFTER THAT, IT DIDN'T HAPPEN UNTIL THE SPRING OF 2008 WHERE I WAS ON THE I95 ON MY WAY TO WORK, IN RUSH HOUR WHEN THE CAR SUDDENLY WENT FROM ABOUT 40MPH TO 70 OR 80. I MANAGED TO WEAVE AROUND TRAFFIC AND DROVE ON THE SHOULDER WHILE PRESSING FULL FORCE ON THE BRAKE PEDAL, PULLED ON THE EMERGENCY BRAKE AND WAS FINALLY ABLE TO GET THE CAR IN PARK. AFTER THAT OCCURRED, I WAS FOLLOWED OFF HE HIGHWAY BY THE HELP TRUCK, TOOK MY CAR TO A LOCAL MECHANIC FOR INSPECTION AND NOTHING WAS FOUND...I IMMEDIATELY MADE AN APPT WITH THE DEALER BUT HAD TO WAIT UNTIL THE NEXT DAY FOR SERVICE. IN THE MEANTIME, IT HAPPENED TWICE MORE ON THE HIGHWAY BUT I WAS CAUTIOUS AND STAYED AWAY FROM CARS AND CLOSE TO THE SHOULDER. I TOOK IT TO THE DEALER AND WAS CHARGED $100 TO LOOK AT IT (LEXUS OF GREENWICH, CT), WAS TOLD THAT IT WAS THE FLOOR MAT. INTERESTINGLY ENOUGH,…”
Exterior lighting
5 reports
“VEHICLE STALLS, BUCKS AND SWAYS ONTO OTHER DRIVERS NOT AN ALIGNMENT PROBLEM WHEN BRAKING THE VEHICLE SWAYS LEFT OR RIGHT. IT IS MISSING A SPARE TIRE AND JACK, I ASKED ON 3 DIFFERENT OCCASIONS FOR THIS SAFETY EQUIPMENT AND WAS DENIED. ALSO, MISSING WEATHER STRIPS ON ALL 4 DOORS THE WIND ENTERS THE CAR AND ONE DAY IT IS GOING TO SWING IT DIRECTLY OFF THE ROAD . *TR”
Tires
5 reports
“I HAVE HAD THREE SETS OF COOPER ZEON 2XS 215/45ZR17. THERE HAVE BEEN PROBLEMS WITH ALL THREE SETS. I WAS TRAVELING LONG DISTANCE WHEN MY REAR DRIVERS SIDE TIRE CAME APART AND ROLLED AWAY WHILE I WAS ON THE ON RAMP FOR I24 WHICH IS A VERY BUSY MAJOR HIGHWAY. I WAS PROBABLY GOING ABOUT 35 MPH AT THE TIME THIS OCCURRED. THERE WAS APPROXIMATELY $1250 WORTH OF DAMAGE TO MY CAR NOT INCLUDING REPLACING MY TIRE WHICH I WILL NEVER BUY THESE TYPE OF TIRES EVER AGAIN. ALSO, THIS DELAYED MY TRIP TO VISIT MY GRANDMOTHER WHO WAS DYING IN THE HOSPITAL AT THE TIME. I CONTACTED THE LOCAL TIRE COMPANY WHERE I HAD PURCHASED THIS MOST RECENT SET OF COOPER ZEON 2XS TIRES AND WAS TOLD THEY COULD NOT HELP ME DUE TO THE FACT THERE WAS DAMAGE TO MY VEHICLE. THEY REFERRED ME TO COOPER TIRES 800 # WHERE THE LADY STATED THE COMPANY THAT HANDLED CLAIMS FOR THEM WOULD BE CONTACTING ME TO OBTAIN MY TIRE AND INFORMATION REGARDING THE ACCIDENT. THIS COMPANY, CRAWFORD CLAIMS, CONTACTED ME ABOUT A WEEK OR SO LATER TO INFORM ME OF THE PROCESS. THEY SENT A PACKET OF INFORMATION INCLUDING A UPS LABEL TO MAIL THE TIRE TO COOPER TIRES LABORATORY FOR ANALYSIS AND A FORM FOR ME TO COMPLETE ALONG WITH…”
Power train
5 reports
“TRANSMISSIONG WAS REPLACED AND CLUTCH. NEW CLUTCH WORE IN IN 24,000 MILES. CLAIMED IT WAS WEAR AND TEAR. NEVER HAD A CLUTCH GO OUT THAT EARLY EVER!”
Suspension
4 reports
“PROBLEM STARTED WHEN CAR WAS IN FOR REPAIR OF WHEEL ALIGNMENT WHEELS GOT STOLEN FROM DEALER COLLISION CENTER LEXUS NOT CAR GOES OUT OF ALIGNMENT WHILE DRIVING ON A ROUGH ROAD WEARING OUT TIRES COMPLIANTLY ABOUT 3 SET OF TIRES REPLACED”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 11, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.