2020 Lincoln Aviator problems

“I am filing this complaint regarding the recurring infotainment screen failure on my 2020 Lincoln Aviator. The center display repeatedly goes completely black while driving or when using Apple CarPlay. When this occurs, I lose the backup camera, navigation, audio, climate controls, and other vehicle functions. The loss of the backup camera creates a serious safety hazard when reversing. The vehicle has been taken to an authorized Lincoln dealership numerous times for this same issue. The dealership has performed software updates, module programming, module replacement, diagnostics, and recall-related repairs. Despite these repeated repair attempts, the defect remains unresolved. I was informed there is currently no permanent repair for this recurring problem. I have spent significant time and money returning the vehicle for repairs and have opened multiple cases with Lincoln/Ford requesting a permanent solution and vehicle repurchase. Despite repeated unsuccessful repairs, Ford denied my request. This is an intermittent safety defect that occurs without warning and continues after multiple repair attempts. I respectfully request that NHTSA investigate this…”

“Transmission died at 92000 miles. The car shifted to park while my wife was driving it. Shortly after the transmission started jerking in gears 1,2 and 7. Took it to the dealership and had to have the whole transmission replaced at about $7200. A transmission should last more than 92000 miles and should never shift to park while driving.”

“To Whom It May Concern, Please see attached formal notice regarding recurring defects, safety-related recall issues, Certified Pre-Owned representations, and financing concerns associated with my 2020 Lincoln Aviator Reserve VIN [XXX] . This matter involves: • recurring suspension and electrical concerns; • safety-related rearview camera/SYNC recall issues; • repeated dealership repair activity; • diminished reliability and value; • Certified Pre-Owned reliance; • and unresolved manufacturer-level concerns despite extensive servicing history. Please escalate this matter immediately to executive customer relations and manufacturer review. I am requesting: • a formal manufacturer investigation, • preservation of all records associated with this VIN, • and review for buyback, goodwill compensation, warranty relief, or other global resolution options. Please confirm receipt and provide a case number immediately. Sincerely, [XXX] [XXX] [XXX]”

“while moving in reverse, the vehicle automatic breaking system engages on and off giving a jerking movement of the car and makes you feel like you hit something. Once the vehicle is placed into Drive mode the same thing happens with the breaking system. because of this the check vehicle lights come on and gives a "Hill start assist warning" also "Pre-collision Assist Not Available". Also all wheel drive mode is not available and the drive mode selection no longer works. Took the car to the Lincoln dealership and they said it is a known problem and that there is a TSB out on this issue. The vehicle has only 66,000 miles on it and it is out of warranty. How can there not be a recall on this issue? They said they need to replace two shafts in the front end costing $5,000.”

“I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active manufacturer safety recall involving the SYNC/rearview camera display system. The recall states that the rearview camera image and display may become inverted or flipped, impairing rear visibility and increasing crash risk. This defect directly impacts driver visibility and safe vehicle operation while reversing. The vehicle has undergone repeated dealership servicing and diagnostic evaluations, yet the broader operational and safety concerns remain unresolved. The vehicle was also sold as a Lincoln Certified Pre-Owned vehicle, creating reasonable reliance that the vehicle met enhanced inspection and safety standards. I believe the recurring nature of these defects, combined with the active recall and repeated repair activity, demonstrates a broader safety-related defect…”

“Glass portion of passenger side rear view mirror fell off as vehicle was exiting driveway possibly due to defective adhesive much like the safety recall on the door pillar trim. Incident was captured on home surveillance camera.”