2010 Mercury Milan Hybrid fuel system, gasoline problems

“The contact's father-in-law owns a 2010 Mercury Milan. The contact stated that upon refueling the vehicle, her father-in-law noticed that fuel was leaking on the rear passenger side tire. The contact's husband then verified that fuel was leaking from the fuel tank. The vehicle was taken to the dealer, where it was diagnosed that the fuel tank was fractured and needed to be replaced. The dealer diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was taken for State Inspection, where it was diagnosed with evaporated emission system leak related to the canister purge valve. The contact's husband replaced the canister purge valve; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000”

“I RECEIVED A RECALL NOTICE (15V-793) FROM FORD IN JANUARY 2016 ABOUT THE CANISTER PURGE VALVE, VAPOR CANISTER, GAS TANK, AND POWER CONTROL MODULE ON MY 2010 MERCURY MILAN. I TOOK IT TO THE FORD DEALER AND THEY DID AN ELECTRONIC TEST AND SAID IT WAS OK. ONE MONTH LATER THE CHECK ENGINE LIGHT CAME ON AND THE CODE SAID THE PROBLEM WAS THE PRIOR RECALLED CANISTER PURGE VALVE. TOOK IT BACK TO THE DEALER AND THEY DID THEIR ELECTRONIC TEST AGAIN AND SAID IT WAS THE GAS TANK FILL TUBE VALVE. FOUR DAYS LATER THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE CODES AGAIN SAID IT WAS THE CANISTER PURGE VALVE. THIS TIME THE DEALER DID AS I ASKED THEM AND MECHANICALLY CHECKED THE VALVE, AND DISCOVERED THAT IT AND THE VAPOR CANISTER HAD FAILED. HOWEVER, FORD WILL NOT COVER THE REPAIR. IS THIS ALLOWED? I WILL MAIL A LETTER WITH MORE DETAIL. AFTER RESEARCHING THE ISSUE, THIS PARTICULAR VALVE COMMONLY FAILED BY STICKING OPEN OR CLOSED AND THE ONLY WAY TO DETECT IT, WAS TO DO A MECHANICAL TEST BY TAKING THE HOSES OFF AND CHECKING FOR PRESSURE OR VACUUM. THE DEALER DID NOT PERFORM THE TEST PROPERLY. UPDATED 05/31/16.*JB”

“TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, THERE WAS A FUEL ODOR AND LEAKING FUEL. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE VEHICLE WAS 54,000.”

“IMMEDIATELY AFTER ENTERING A MAIN HIGHWAY, THE ENGINE SEEMED TO DIE YET IDLED AROUND 1000 RPM. THE DASH LIGHTS CAME ON, THE ENGINE SPUTTERED, BUT WOULDN'T INCREASE SPEED AND VEHICLE WOULDN'T MOVE MORE THAN 2 OR 3 MILES PER HOUR. AFTER GETTING IT OFF ROAD AND TURNING IGNITION OFF FOR A COUPLE OF MINUTES, IT STARTED AND DROVE FINE. *TR”

“MY WIFE AND I OWN A 2010 MERCURY MILAN. ONE DAY LAST WEEK, AS MY WIFE WAS LEAVING WORK, THE CAR SUDDENLY LOST POWER, SPUTTERED AND WAS NOT ABLE GO FASTER THAN 10 MPH. THE CAR WENT INTO THE "LIMP HOME" MODE. WE SUBSEQUENTLY TOOK THE CAR TO THE FORD DEALERSHIP WHERE THE PROBLEM WAS DIAGNOSED AS A "NETWORKING PROBLEM" AND WAS TOLD THAT THE THROTTLE BODY MUST BE REPLACED! NOW, I AM TOLD THAT THERE IS A NATIONWIDE SHORTAGE OF THIS PART AND IT WILL BE AT LEAST TWO WEEKS BEFORE THE PART WILL ARRIVE! THE DEALER ESTIMATES THAT THE REPAIR WILL COST $750. I RESPECTFULLY REQUEST THAT YOUR AGENCY ISSUE A RECALL ON THESE VEHICLES. I BELIEVE THAT THIS THROTTLE BODY DEFECT HAS PRODUCED A LIFE-SAFETY HAZARD AND SHOULD BE ADDRESSED QUICKLY! THANK YOU. MAX A STEWART”

“2010 MERCURY MILAN WITH 3.0 LITER V-6 BUILD DATE MARCH 2010. CAR WENT INTO LIMITED LIMP MODE WHILE IT WAS BEING DRIVEN AT LESS THAN 30 MPH. THIS HAS HAPPENED ON THREE OCCASIONS. EACH TIME THE ENGINE DROPS TO A ROUGH IDLE AT 500 TO 900 RPM AND THE "WRENCH" LIGHT IS ILLUMINATED. ENGINE DOES NOT RESPOND TO THROTTLE INPUT. CAR SPEED DROPS DRASTICALLY BUT STEERING AND BRAKES APPEAR TO OPERATE NORMALLY. (ENGINE IS STILL RUNNING AN CLOSE TO NORMAL IDLE SPEEDS.) ENGINE DOES NOT PRODUCE ENOUGH POWER TO GO UP THE SLIGHTEST OF INCLINES. AFTER RESTARTING, THE ENGINE THE CONDITION CLEARS AND CAR DRIVES NORMALLY. PORTABLE OBDII SCAN TOOLS DO NOT INDICATE ANY DTC CODES. DEALER REPLACED THROTTLE BODY MECHANISM DUE TO AN INTERMITTENT SHORT IN THE POSITION SENSING CIRCUIT. DEALER KEPT OLD UNIT DUE TO CORE CHARGE. THIS IS A SAFETY CONCERN IN THAT UNDER MANY TRAFFIC CONDITIONS THE CAR MAY BE HIT FROM BEHIND OR UNABLE TO MOVE TO A SAFE SHOULDER OUT OF THE TRAFFIC FLOW.”