Problems · NHTSA complaints

2010 Mercury Milan Hybrid problems

Owners filed 1,062 complaints about the 2010 Mercury Milan Hybrid with NHTSA between Apr 2010 and Oct 2026. The most-cited component is steering (264).

Complaints
1,062
Filed with NHTSA
Crashes
40
Reported by owners
Fires
2
Reported by owners
Injuries
22
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Steering264
  2. Vehicle speed control180
  3. Engine165
  4. Power train157
  5. Exterior lighting140
  6. Air bags115
  7. Fuel/propulsion system115
  8. Electrical system114
  9. Service brakes97
  10. Electronic stability control (esc)31
  11. Fuel system, gasoline29
  12. Service brakes, hydraulic17
  13. Structure11
  14. Wheels10

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20109
20116
201233
2013276
2014140
201593
201668
201797
2018103
201971
202049
202142
202225
202320
202416
202510
20264

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Steering

264 reports15 crashes
“While driving my 2010 Mercury Milan, the steering suddenly went out, making the vehicle extremely difficult to control. I almost hit another car because I could not steer properly. This was a serious safety concern, and I believe the steering issue needs to be investigated immediately.”
Owner complaint to NHTSAFiled Oct 5, 2026Steering, Power train, Electrical systemODI 11768894

Vehicle speed control

180 reports6 crashes
“CAR LOOSES ALL POWER ENGINE SHUTTERS AND SPUTTERS VERY DANGEROUS! THROTTLE BODY CODE CAME UP WITH MY MECHANIC TOOK IT TO FORD DEALERSHIP THEY WILL NOT REPLACE IT I'M SCARED TO DRIVE IT NOW . HAS HAPPENED 6 TIMES THIS PAST MONTH FORD TOLD ME A WHEEL SPEED SENSOR WAS AT FAULT THAT HAS BEEN FIXED WITH NO IMPROVEMENT OF CAR BASICALLY SHUTTING DOWN ..LIMP MODE FOR SAFETY ??? FORD ! YOU DRIVE THIS CAR 70MPH ON THE HIGHWAY WHEN LIMP MODE IGAGES PRETTY SCARY !! YOUR GOING TO KILL PEOPLE !”
Owner complaint to NHTSAFiled Nov 14, 2020Vehicle speed control, EngineODI 11374629

Engine

165 reports1 fire
“The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic throttle body and the throttle body injectors failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 153,000.”
Owner complaint to NHTSAFiled Aug 19, 2024EngineODI 11609523

Power train

157 reports2 crashes
“While I was driving check engine light, service wrench light came on also. The vehicle began to idle surge at stop light and when parked. Throttle response was reduced to minimal operation .Ran the codes code came up P2119 throttle body fault. Once vehicle cools down the light may shut off but does come back on while driving.”
Owner complaint to NHTSAFiled Jul 19, 2023Power trainODI 11533358

Exterior lighting

140 reports1 crash
“The brake lights on my vehicle are constantly illuminated while my headlights are on, regardless of whether or not the brakes are compressed. This is a huge safety concern for me, as other motorists can no longer see when I am braking. I was pulled over for this and given a fix it ticket.”
Owner complaint to NHTSAFiled Apr 19, 2024Exterior lightingODI 11584072

Air bags

115 reports7 crashes
“The contact owned a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle was involved in a crash. The contact stated that the vehicle flipped over and landed on its roof of the vehicle. The air bags did not deploy. The vehicle was towed to a local tow yard. The contact was later taken to the local medical center. The contact sustained pain and bruises to the chest area, the left and right knees from the impact of the steering wheel, the middle back, and the left side hip. A Police report was filed. The vehicle was deemed a total loss by the insurance company. In addition, the contact stated that an unknown recall for the air bag was completed in 2025. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.”
Owner complaint to NHTSAFiled Aug 25, 2026Air bagsCrash reportedODI 11759497
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.