2011 Mercury Milan problems

“I was driving approximately 35 mph when a chime sounded and the DIC flashed "Service Advancetrak" and "service power steering NOW" I immediately parked the vehicle and called for roadside assistance and had it towed. Upon placing the service request with AAA I was informed that my vehicle was subject to an active recall involving the electric steering.”

“While driving, the ABS, traction control and power steering lights came on. I was coming off the highway and I lost power steering!!! I almost wrecked into the guard rail coming off the exit!!! I got to the light at the bottom of the exit and I had no power steering. I pulled over immediately and called for a tow. I took it to my mechanic and he said the rack and pinion is bad. We looked it up and there are a ton of people with the same year/make/model as me that are getting tier cars fixed under recall. They wont pay for mine because my vin isnt in this campaign. They said take it to Ford for ANOTHER diagnosis just to tell me they will let me know if my car gets added!! Im not paying for another diagnosis when I have one already!! This is a serious safety issue and they arent fixing their product!!! I JUST bought it and its costing me almost $1800 for a repair!!! There was no indications it was bad or I wouldnt have bought it! Ford needs to stand by all of their cars, and get my vin added to the recall and pay for their crappy/shoddy parts!”

“Passenger side brake light assembly failed June 2025. I found it our at an oil change inspection. Ford discontinued manufacturing this LED brake light assembly, so it is difficult to replace this safety critical part. The part number is 9N7Z 13404 A.”

“WHILE DRIVING THE VEHICLE A WARNING CAME ON STATING POWER ASSIST FAILURE. CAR HAD MANUAL STEERING ONLY. THE FIRST TIME IT HAPPENED IT WENT AWAY WHEN THE CAR WAS RESTARTED. NO SUCH LUCK THIS TIME, WARNING STAYS ON AND NO POWER STEERING. LUCKILY I WAS ON STRAIGHT ROADS BOTH TIMES. I SEE THERE WAS A RECALL ON THIS BUT THE DEALERSHIP SAYS THERE IS NONE??”

“DRIVING UP AN ON RAMP TO AN INTERSTATE HIGHWAY, THE CAR WOULD NOT REACT TO INCREASED DEPRESSION OF THE THROTTLE PEDAL. TOOL INDICATOR WARNING LIGHT ILLUMINATED ON THE DASH. I BARELY WAS ABLE TO PULL OFF TO THE BERM, ALMOST REAR-ENDED. THIS HAS HAPPENED NUMEROUS TIMES SINCE FIRST OCCURRENCE ON 6/11/15-6/12/15 AND APPEARS TO OCCUR ONLY WHEN I HAVE THE AIR CONDITIONING ON. VERY DANGEROUS SITUATION!”

“1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety risk when attempting to turn or maneuver the vehicle in traffic or parking areas. Additionally, the inability to use reverse gear could create a hazardous situation if the driver cannot back out of traffic, parking spaces, or other areas. 3) The problem has not yet been inspected or confirmed by a dealership or independent service center. 4) No, the vehicle has not been inspected by the manufacturer, police, insurance representatives, or other parties. 5) The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working. The problem appeared suddenly when the vehicle was started. The…”