2009 Mercury Milan problems

“I RECEIVED A LETTER IN JULY OF 2021 ABOUT THE ABS CONTROL UNIT PROBLEM MY VEHICLE HAS. AT THE MOMENT THAT CONTROL MODULE IS NON-FUNCTIONAL. TO DATE FORD HAS NOT PRODUCED OR MADE AVAILABLE ANY OF THE PARTS NEEDED FOR THIS REPAIR AND WILL NOT EVEN ACKNOWLEDGE THE VEHICLE WHEN I CALLED THEM. I WOULD LIKE TO KNOW HOW LONG I HAVE TO DRIVE A VEHICLE WITH KNOWN DEFECTIVE BRAKES BEFORE FORD IS FORCED TO COMPLETE THIS REPAIR? THERE IS ALSO A BRAKE FLUID ISSUE WITH THIS VEHICLE THAT CANNOT BE ADDRESSED UNTIL THE NON-FUNCTIONING ABS MODULE IS REPAIRED. THE DEALER REFUSED TO CHANGE THE SAID CORROSIVE FLUID BECAUSE OF THE NON-FUNCTIONING ABS MODULE.”

“THERE IS A FEDERAL RECALL ON MY VEHICLE. I HAVE SET UP AN APPOINTMENT TWICE WITH MATHEWS FORD IN NEWARK, OHIO. THEY HAVE FAILED TO FIX THE PROBLEM. THE FIRST TIME I TOOK IT IN THEY SAID BECAUSE OF COVID THEY WERE NOT FIXING THEM. I SPOKE TO A REPRESENTATIVE FROM FORD WHO SET UP A SECOND APPOINTMENT. THEY WERE SUPPOSE TO PICK UP THE CAR ON 02/24 AND NEVER ARRIVED.”

“The contact owns a 2009 Mercury Milan. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The contact engaged the parking brake to stop the vehicle. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the ABS hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The approximate failure mileage was 100,000.”

“I WAS DRIVING UP THE HILL & SLOWED DOWN FOR THE SPEEDBUMP. I STARTED APPLYING THE BRAKES TO TURN RIGHT INTO THE DRIVEWAY BUT THE CAR LUNGED FORWARD, CAUSING ME TO MISS THE DRIVEWAY & TURN INTO THE YARD. AS I STEPPED ON THE BRAKE THE CAR CONTINUED TO SPEED UP SO I SCREAMED AT MY HUSBAND "JAMES I CAN'T STOP THE CAR!" HE YANKED THE HANDBRAKE UP BUT IT DIDN'T STOP OR SLOW DOWN AND THE ENGINE MADE A CONTINUOUS HIGH PITCHED RACING SOUND. WE CRASHED INTO THE HOUSE, DAMAGING IT & BREAKING MY LEFT ARM! THE CAR WAS TOTALED. ALL THIS OCCURRED IN JUST A MATTER OF SECONDS. FORTUNATELY OUR FAMILY WAS IN ANOTHER PART OF THE HOUSE AND WEREN'T INJURED.”

“THE INTERIOR DOOR HANDLES DRIVER'S SIDE FRONT AND BACK QUIT WORKING. NO LONGER ABLE TO OPEN THE DOOR FROM INSIDE. IN CASE OF AN EMERGENCY THIS COULD BE VERY DANGEROUS”

“TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 78 MPH, THE VEHICLE DECELERATED ON ITS OWN. THE CONTACT HAD TO IMMEDIATELY PULL THE VEHICLE OVER ONTO THE SHOULDER BEFORE MORE TRAFFIC APPROACHED. THE VEHICLE STALLED. THE CONTACT WAITED AWHILE TO RESTART THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. AN UNKNOWN SERVICE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FEYER FORD OF EDENTON INC. (504 VIRGINIA RD, EDENTON, NC 27932, (252) 482-2144) AND REPAIRED, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,409. *TT CONSUMER STATED THROTTLE BODY WAS REPLACED AFTER A MONTH OF BEING AT THE DEALERSHIP. THERE HAS BEEN A RECALL ON CERTAIN MILANS FOR THIS SAME ISSUE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB”