Problems · NHTSA complaints

2002 Suzuki Aerio problems

Owners filed 19 complaints about the 2002 Suzuki Aerio with NHTSA between Nov 2002 and Feb 2017. The most-cited component is service brakes, hydraulic (4).

Complaints
19
Filed with NHTSA
Crashes
2
Reported by owners
Fires
1
Reported by owners
Injuries
0
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Service brakes, hydraulic4
  2. Suspension4
  3. Engine and engine cooling3
  4. Power train2
  5. Structure2
  6. Electrical system2
  7. Fuel system, gasoline2
  8. Latches/locks/linkages1
  9. Tires1
  10. Visibility1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20023
20034
20045
20053
20061
20072
20080
20090
20100
20110
20120
20130
20140
20150
20160
20171

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Service brakes, hydraulic

4 reports
“AFTER SEVERAL MISDIAGNOSES FOR THE SAME PROBLEM WITH MY CAR GOING INTO GEARS THE PROBLEM WAS RESOLVED TWO MONTHS AFTER THE CAR WENT OUT OF WARRANTY. I WAS CHARGED TO FIX THE PROBLEM WHICH WAS COMPLETELY UNFAIR. THE FIRST TIME I BROUGHT THE CAR IN THE SERVICE MANAGER SAID I WASN''T PUSHING HARD ENOUGH ON THE BRAKE. THE SECOND TIME HE SAID IT WAS DO TO THE COLD WEATHER. THE THIRD TIME HE SAID THAT UNTIL THE CAR COULD NEVER GET BACK INTO GEAR HE WAS UNABLE TO FIX IT UNDER WARRANTY. THE FOURTH TIME HE FIXED A PART AND IT STILL HAD THE SAME PROBLEM. THE FIFTH TIME I TOOK IT TO ANOTHER SUZUKI DEALERSHIP WHERE THEY PROCEEDED TO TELL ME THAT THE OTHER DEALERSHIP DID NOT INSTALL THE PART CORRECTLY. THEN THE SIXTH TIME THEY SAID IT IS A DIFFERENT PART AND FIXED IT AND CHARGED ME BECAUSE IT IS OUT OF WARRANTY. THIS PROBLEM TOOK ONE YEAR AND ONE MONTH TO FIX. THE DISTRICT MANAGER SAID BECAUSE IT IS OUT OF WARRANTY THAT HE WOULD NOT APPROVE THE COST OF FIXING IT. EVEN THOUGHT THE PROBLEM STARTED AFTER ONLY TWO YEARS OF ME OWNING THE CAR AND WAS CLEARLY BACK WHEN IT WAS UNDER WARRANTY. THE CAR TO THIS DATE STILL DOESN''T HAVE 30,000 MILES ON IT.”
Owner complaint to NHTSAFiled Jun 24, 2005Service brakes, hydraulicODI 10126549

Suspension

4 reports2 crashes
“WHILE TURNING RIGHT AT 45 MPH THE LOWER CONTROL ARM SNAPPED. CONSUMER LOST STEERING CONTROL AND HIT A POLE. VEHICLE WAS TOWED. DEALERSHIP REPAIRED THE LOWER CONTROL ARM. *AK THE CONSUMER STATED THE AIR BAGS DID NOT DEPLOY AS DESIGNED. UPDATED 02/09/06. *JB”
Owner complaint to NHTSAFiled Feb 22, 2005SuspensionCrash reportedODI 10112844

Engine and engine cooling

3 reports
“QUITE A FEW OF THE SCREWS OR GROMMETS THAT HOLD THE BODY PARTS ONTO MY CAR HAVE FELL OUT. MY FRONT BUMPER WAS BARELY BUMPED AND IT BROKE ONE OF THE CLIPS ON THE BUMPER AND IS NOW TIED UP WITH A SHOE STRING. MY A/C COMPRESSOR HAS ALREADY HAD TO BE REPLACED AND FOR SOME REASON THE COOLING FANS ARE NOT WORKING PROPERLY. THE STRUCTURE ON THIS CAR IS POOR. THE LOCK TO THE DRIVERS SIDE DOOW JUST SPINS NOW, SO IT NEEDS TO BE REPLACE. I HAVE ALREADY HAD TO REPLACE THE TRUNKS LOCK DUE TO SAME PROBLEM. I HAVE HAD TO REPLACE THE IGNITION SWITCH ALSO DUE TO KEY NOT OPERATING PROPERLY. CLIPS FROM BOTH BUMPERS HAVE FALLEN OFF FOR NO REASON. I EXPECTED MORE FROM A SUZUKI CAR. I BELILEVE THIS WILL BE MY LAST PURCHASE FROM THEM. *TR”
Owner complaint to NHTSAFiled Dec 21, 2007Engine and engine cooling, StructureODI 10212483

Power train

2 reports1 related recall
“TL* THE CONTACT OWNS A 2002 SUZUKI AERIO. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED. WHILE THE CONTACT WAS IN TRAFFIC, A LOUD GRINDING NOISE EMITTED AND THE GEAR SHIFTER BECAME STUCK. THE CONTACT WAS ABLE TO PLACE THE GEAR INTO DRIVE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,663.”
Owner complaint to NHTSAFiled Feb 6, 2017Power trainODI 10949707

Structure

2 reports
“1. THE SCREWS THAT HOLD THE DOOR LOCK ASSEMBLY SIMPLY FELL OUT OF THE DOOR 2. PASSENGER FRONT DOOR ONLY OPENS WHEN IT WANTS, LOCK STICKS 3. BODY PART SCREWS HAVE FALLEN OFF OF THE CAR CAUSING BODY PARTS TO FALL OFF WHILE DRIVING. 4. SCREWS HOLDING FRONT BUMPER ON FELL OUT AND BUMPER FELL OFF. 5. TRUNK LOCK SIMPLY TURNS IN CIRCULAR MOTION WHEN TRYING TO OPEN WITH A KEY 6. PASSENGER FRONT DOOR SOMETIMES WILL NOT STAY CLOSED DUE TO LOCK ASSEMBLY NOT FUNCTIONING PROPERLY 7. CAR WILL NOT GO INTO 4TH GEAR WITHOUT WARMING UP, YET ALL SYSTEMS CHECK OK WHEN TESTED AT MECHANIC SHOPS. NO ONE WILL DO ANYTHING ABOUT IT BECAUSE I BOUGHT IT USED FORM A DEALER. THEY SAY THE WARRANTY EXPIRED AND THERE IS NOTHING THEY CAN DO. *JB”
Owner complaint to NHTSAFiled Apr 19, 2007Electrical system, Structure, Latches/locks/linkagesODI 10188356

Electrical system

2 reports
“THE CONSUMER TURNED THE KEY TO THE "ON" POSITION AND THE BIKE'S IGNITION ENGAGED AND CAUSED SUDDEN ACCELERATION WHICH RESULTED IN A CRASH. THE CONSUMER INDICATED THAT TURNING THE KEY TO THE "ON" POSITION IS ONLY SUPPOSE TO GIVE THE VEHICLE POWER. THE CONSUMER NORMALLY HAS TO HOLD THE CLUTCH LEVER IN AND PRESS START BUTTON FOR THE MOTORCYCLE TO ENGAGE. THE DEALER ADVISED THAT THE ENTIRE WIRING HARNESS HAS TO BE REPLACED. THE VEHICLE IS A 2002 SUZUKI VOLUSIA VL800 BK2 MOTORCYCLE. *NLM *TT”
Owner complaint to NHTSAFiled Apr 7, 2003Electrical systemODI 10015243
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.